Guest Services Intern

About the role

The Firebrand Hotel, an upscale hotel in Downtown Whitefish, is seeking a College Intern to work with our Hotel Team!

Responsibilities

Serve as the first and last point of contact for all guests by warmly greeting them upon arrival and departure. The Guest Services Intern plays a key role in creating memorable guest experiences by providing a warm welcome, efficient luggage handling, and knowledgeable local recommendations—all delivered with genuine enthusiasm and professionalism.

• Greeting all arriving guests with a sincere and enthusiastic welcome, using prescribed hospitality phrases and maintaining a positive demeanor.
• Escort guests to their rooms while assisting with luggage, providing room orientation, and anticipating special requests or needs.
• Handle baggage collection and transport for departing guests, ensuring timely service and safe handling of