Guest Relations Coordinator - SBR

About the role

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Relations Coordinator, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Benefit eligibility will vary by position.

Responsibilities

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
• Offers Concierge-style services to guests coming to stay on a promotional vacation package.
• Provides detailed information about property amenities.
• Engages customers in conversation regarding their stay, property services, and area attractions/offerings.
• Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.
• Addresses customers' service needs in a professional, positive, and timely manner.

Guest Experience & Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
• Always follow company policies and safety procedures.

Requirements

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull items that weigh up to 10 lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.