Guest Relations

About the role

Avalon Senior Living is seeking a dedicated and compassionate Guest Relations professional to join our team. In this role, you will greet and assist all visitors and residents, answer incoming calls, and direct callers to appropriate personnel. You will build ongoing relationships with residents, families, and vendors, fostering positive communication and ensuring customer satisfaction.

Responsibilities

• Welcome residents, families, new employees, and vendors upon entrance
• Act as the point of reference for residents and families who need assistance or information
• Monitor visitor access and immediately report any concerns to the Executive Director
• Ensure first-impression standards for residents and visitors in the entryway and common areas
• Participate in and support the team in meeting resident needs
• Prepare tour folders for prospects and walk-in tours
• Perform administrative and clerical duties as necessary
• Answer calls, assess callers' needs, forward calls to the appropriate personnel, and ensure customer needs are met quickly

Requirements

• Minimum of two (2) years of experience in a similar role, preferably in a senior living or healthcare setting
• Enthusiasm and a positive attitude
• Ability to juggle multiple priorities
• Work independently, maintain confidentiality and professionalism, and demonstrate leadership
• Practical interpersonal skills as well as sound judgment and good decision-making skills
• Maintain good working relationships with residents and co-workers
• Proficiency in basic computer applications (e.g., Microsoft Office)
• Willingness to perform additional duties as assigned

Benefits

• On-Demand Pay to access wages you’ve already earned between paydays
• Competitive salary
• 401(k) retirement plan (available to both full-time and part-time employees)
• Opportunities for professional growth and development
• Supportive, inclusive work environment where you can make a meaningful impact
• Comprehensive health, dental, vision, and voluntary benefits for eligible full-time employees

Schedule

PRN, days and evenings

Location: Indianapolis, IN 46237