Guest Relations

About the role

We are seeking a dedicated and compassionate Guest Relations professional to join our team. This role is responsible for greeting and assisting all visitors and residents in the community, answering incoming calls, and directing callers to appropriate personnel. Guest Relations is committed to building ongoing relationships with residents, families, and vendors, fostering positive communication, and ensuring ongoing customer satisfaction.

Responsibilities

• Welcome residents, families, new employees, and vendors upon entrance
• Act as the point of reference for residents and families who need assistance or information
• Monitor visitor access and immediately report any concerns to the Executive Director
• Ensure first-impression standards for residents and visitors in the entryway and common areas
• Participate in and support the team in meeting resident needs
• Prepare tour folders for prospects and walk-in tours
• Perform administrative and clerical duties as necessary
• Answer calls, assess callers' needs, forward calls to the appropriate personnel; assist to ensure customer needs are met appropriately and quickly

Requirements

• Minimum of two (2) years of experience in a similar role, preferably in a senior living or healthcare setting
• Enthusiasm and a positive attitude
• Ability to juggle multiple priorities
• Work independently, maintain confidentiality and professionalism, and be a positive leader
• Demonstrate practical interpersonal skills as well as sound judgment and good decision-making skills
• Maintain good working relationships with residents and co-workers
• Proficiency in basic computer applications (e.g., Microsoft Office)
• Willingness to perform additional duties as assigned

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• The chance to be a part of a growing, vibrant company

Location: 1310 Campbell Lane, Bowling Green, KY 42104

Schedule: Full Time