Guest Relations

Daily Operations

• Maintaining exceptional customer service for all clientele
• Adhering to “Meet and Greet” policies
• Understanding all customer service functions such as cashiering, lottery, Western Union, Rug Doctor, video rental, in-store charges, money orders, payroll check cashing, credit card machines, and hunting and fishing license sales
• Assisting other departments as needed or learning other departments as needed including stocking tobacco areas
• Evaluating that carry-outs offer and providing quick, efficient carry out service or parcel pick-up service to all customers
• Watching the Front End to ensure that all Front-End associates are focusing on the customer

Company Standards

• Developing knowledge of, and the ability to assist with, office and bookkeeping functions at store level
• Maintaining knowledge and training on all customer service transactions
• Complying with all company policies including following dress code and wearing name tag

Basic Functions And Physical Requirements

• Must be able to lift 50 lb. boxes on occasion and/or exert 25-50 lbs. of force frequently and/or 10-20 lbs. of force constantly while moving and handling materials and products
• Must have dexterous use of both hands
• Must be able to stand and move about to various workstations
• Must be able to lift, carry, push, and pull items so that objects move toward areas of use
• Must be able to use knives and other sharp instruments utilized in the preparations of food items and/or removing products from boxes
• This is medium work requiring good, corrected vision, hearing, lifting, carrying, stooping, kneeling, standing, reaching, pushing, pulling, and the ability to work on floors that sometimes become slippery