Guest Relations Assistant-3

About the role

The Guest Relations Assistant maximizes patient, family physician, and community satisfaction by obtaining and communicating accurate information while understanding the interconnectivity of departments.

Core duties and responsibilities

• Screening of all patients, visitors, vendors before entry into the facility and directing to the appropriate locations of service.
• Works in an anonymous environment with minimal supervision.
• Activating Hospital Emergency Response in emergent situations.
• Utilizing appropriate resources to deal with conflict, demonstrating composure and command skills for timely resolution.
• Completing yearly competencies.
• Identifying and utilizing the appropriate resources to deal with conflict, demonstrating composure and command skills for timely resolution to issues presented.
• Demonstrates ability to perform and complete yearly competencies.
• Knowledge of or willing to learn locations and an overview of the departments of the organization.

Qualifications

• High school Diploma or equivalent.
• One (1) year experience with face-to-face communication with customer service interactions.

Skills

• Maintains a professional appearance while demonstrating exceptional communication skills (verbal, non-verbal, and listening).
• Ability to be scheduled for work based on operational needs of the hospital.
• Possesses the ability to deal tactfully and harmoniously with guests.
• Motivated, dependable, and organized.
• Highly motivated, dependable, and organized.
• Establishes good communication with patients, family members, staff members, and the community.
• Mentors and trains employees to job duties.
• Demonstrates knowledge of and follows correct chain of command in handling challenges and issues, including crisis situations.
• Organizes and prioritizes time and tasks to achieve a well-coordinated work effort and effectively meets work schedules, including an ability to integrate multiple factors which may impact patient care.
• Basic computer skills.

Benefits

N/A

Pay

N/A

Schedule

N/A