Guest Relations Agent

Objectives

• Aid in providing a seamless and personalized experience to guests, exceeding their expectations and ensuring their satisfaction.
• Develop computer skills to navigate SAP for room allocation, upgrades, and updating notes.
• Operate email and manage Guest Review Management (Review Pro) / Incident Software (HUB).
• Assist guests in providing information, recommendations, and booking services for local experiences.
• Enhance communication skills through interactions with guests, addressing their needs, and resolving issues promptly.
• Develop problem-solving abilities to quickly identify and resolve guest complaints or issues.
• Gain cultural awareness to ensure international guests feel comfortable and respected.
• Support VIP guests by creating VIP Arrivals lists, arranging amenities, reservations, and personal touches to create unforgettable experiences.
• Acquire property knowledge of hotel facilities, services, and local attractions to provide accurate information.
• Collaborate with various hotel departments to coordinate guest requests and ensure a seamless stay.

Skills

Clear and professional communication skills, ability to solve problems quickly, cultural sensitivity, and knowledge of hotel operations.

Benefits

Opportunity for hands-on experience in the hospitality industry, learning and growing within a luxurious setting.