Guest Relations Agent

About the role

Responsible for providing in-person, face-to-face personalized service including reservations, guest check-in, and briefing, retail and activity sales, and supporting the base operation. Focus on delivering an extraordinary guest experience through exceptional service and product recommendations.

Responsibilities

• Professional and courteous greeting and service to each guest
• Assess guest needs and assist in selecting products that meet their needs
• Generate sales and upsell product by painting the picture of the guest's stay
• Solve guest issues promptly and with satisfaction
• Follow up on issues to ensure resolution
• Use sales tools to close and book sales
• Provide a thorough, detailed recap of the purchase and thank the guest for their business
• Support the base operation by ensuring compliance with operational specifications, HR requirements, and safety management system

Requirements

• High school diploma or GED
• One to three years’ related experience and/or training, or equivalent combination of education and experience
• One to two years of sales (or upselling) experience in a performance-driven environment
• Expert-level knowledge of the local area and attractions
• Knowledge of travel and/or ticket industry and concierge experience preferred
• Operational experience preferred

Qualifications

• High school diploma or GED
• One to three years’ related experience and/or training, or equivalent combination of education and experience
• One to two years of sales (or upselling) experience in a performance-driven environment
• Expert-level knowledge of the local area and attractions
• Knowledge of travel and/or ticket industry and concierge experience preferred
• Operational experience preferred

Skills

• Adaptable and able to support change within the business
• Able to overcome objections and offer alternate solutions
• Timely and professional appearance
• Excellent written and verbal communication skills (fluent English required, bilingual a plus)
• Strong listening skills to identify customer needs
• Self-motivated with the ability to work independently in a sales-driven environment
• Prioritizing multiple duties
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook

Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Pay

USD $33,375.00/Yr. USD $48,400.00/Yr.

Schedule

Availability Required: Sunday - Saturday
Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday
Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm)