Guest & Protection Services, Senior Specialist

About the role

The Guest and Protection Services Senior Specialist plays a key role in front-line operations by providing the team with constant visual surveillance information and access control to help provide an exceptional guest and staff experience, as well as to ensure the safety and protection of the collection and the Foundation’s buildings and grounds. The Senior Specialist provides a best-in-class experience to every person who works in and visits our institution. This includes engaging guests in conversation about the collection and the Foundation’s history, answering questions, enforcing rules, looking out for suspicious behavior, and maintaining the integrity of our back of house spaces and processes. Guest and Protection Services Senior Specialists are part of a team that are truly the face of the Barnes Foundation and work under the direction of the Assistant Director of Guest and Protection Services to ensure a visit to the Barnes is informative, friendly, respectful and safe.

Responsibilities

• Ensure that the building and grounds are welcoming and safe for visitors and guests.
• Oversees the safety and protection of the Foundation’s collection, property, and grounds by enforcing Foundation rules and regulations.
• Upholds all Barnes service, protection, and communication policies.
• Monitors the building and collection utilizing building video, security and access control systems.
• Provides access control to the facility, managing who enters and exits.
• When assigned, continuously monitors service yard and controls loading dock activity.
• Superior level customer service ability; acts as a concierge providing information and advice to guests and staff on foundation policies in front and back of house.
• Will interact with guests, employees, board members, potential clients, event attendees, site contractors, vendors, and other partners.
• Engages with guests on the Foundation’s history, collection, programs, events, classes, and amenities.
• Coordinates guest services such as coat check, tour device preparation, and visitation collateral.
• Upholds protection policies in public spaces and ensures visitor compliance.
• Monitors guest behavior and reports anything unusual to his/her supervisor.
• Manages the VIP process making sure our special guests are greeted, parties being visited are notified promptly, if necessary, and the overall experience at the Barnes Foundation is exceptional.