Guest Experience Team Member

About the role

Working as a Guest Experience Team Member, you’ll ensure our guests have the best day ever! You'll exceed guest expectations by listening to feedback, providing recovery, and assist with questions about the park.

Responsibilities

• Assist with resolving guest conflicts in a polite and professional manner.
• Provide exceptional service to guests regarding their questions and concerns.
• Troubleshoot difficulties guests experience to minimize interruptions to their visit.
• Become an expert on Cedar Point’s accessibility services and provide access to Cedar Point’s attractions to guests with disabilities.
• Reunite guests with their belongings at Lost and Found.
• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.

Qualifications

• Age 18+
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Cedar Point.
• Availability to include some weekdays, weekends, evenings, and holidays.

Pay

$13/hour. Earn an extra $5/hour beginning September 21st! Must remain active through October 26th in order to be eligible for bonus pay. Incentive will be paid out after November 1st. Terms and conditions are subject to change at any time.

Benefits

• Paid training and FREE uniforms!
• FREE Admission to Cedar Point and our other properties!
• FREE tickets and discounts to local attractions!
• FREE tickets for family and friends!
• 20% discounts on food and merchandise!
• Employee-only ride nights, game nights, and FREE FOOD events!