Guest Experience Team Lead - VA

Responsibilities

• Drive the daily operation of the Hershey Super Sweet Adventure by assigning staff rotations, ensuring proper breaks are given, and staff are looked after each day
• Ensure the highest level of Guest Experience is delivered by our staff members
• Aid Guests with resolving issues and complaints throughout the operating day
• Train Sweet Seekers in the proper character and improvisation needed to be successful
• Ensure theming inside and outside the attraction is maintained with themed language, spiels, and improvisational moments
• Direct Guests with scripted language throughout the experience to sustain immersive experience
• Help keep the location clean and welcoming to Guests
• Answer questions about the experience
• Jump in to support exhibit operations and perform duties as needed to ensure best experience to Guests
• Maintain a stationary standing position for more than 65% of the time
• Memorize some scripted material to deliver to guests for consistency of experience
• Move about inside the exhibit space
• Commit to a minimum of three shifts, one of which must be on a weekend day
• Occasionally lift and move items / equipment weighing up to 50 pounds
• Work a variable schedule including nights, weekends, and holidays
• Display exceptional communication skills
• Show organized and detail-oriented behavior
• Be able to multitask
• Act as a reliable proactive team player

Requirements

• High school diploma (or its equivalent), some college is preferred (current students welcome to apply)
• Experience with entertainment elements, such as public speaking, acting/theater, or other entertainment spheres
• 6 months in a leadership role

Qualifications

• Flexible Schedule
• Paid Sick and Safe Leave