Guest Experience Supervisor
About the role
Partner with the Guest Experience Manager and Store Manager to recruit, train, and develop a high-performing team of retail associates. Oversee front-of-house operations, ensuring your team has the tools and support needed to deliver outstanding guest experiences. Engage with guests proactively, addressing questions and resolving concerns quickly and professionally. Support associates in meeting guest needs efficiently while maintaining a seamless, "no wait" experience. Monitor customer flow and open additional registers as needed to ensure smooth service. Uphold Dash In brand standards, including guest engagement, cleanliness, safety, and operational excellence. Communicate effectively with leadership regarding inventory, ordering, and operational needs.
Responsibilities
- Recruit, train, and develop a high-performing team of retail associates
- Oversee front-of-house operations
- Engage with guests proactively
- Support associates in meeting guest needs
- Maintain a seamless, "no wait" experience
- Monitor customer flow and open additional registers as needed
- Uphold Dash In brand standards
- Communicate effectively with leadership
- Execute additional responsibilities as assigned
Qualifications and Experience
- Minimum of 1 year of supervisory or management experience in retail or customer service
- High School Diploma or GED required
- Strong multitasking and problem-solving skills in a fast-paced environment
- Comfortable using technology, including POS systems
- Passion for delivering exceptional guest experiences with strong interpersonal skills
- ServSafe Certification (preferred)