Guest Experience Supervisor
Four Seasons · Baltimore, MD · 1 wk ago
On-siteCustomer Service$24.29/hrFull-time
About the role
To ensure that the hotel guests’ expectations are fulfilled and to personalize the guest stay pre- and post- arrival and during the guest stay. Plays an active role in hotel wide guest recognition. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Responsibilities
- Supervises the day to day running of the guest experience program from all aspects.
- Performs pre-arrival tasks to ensure complete satisfaction upon arrival and throughout stay.
- Collaborates with Front Office, Reservations, Housekeeping and Food & Beverage team as needed to synchronize service between departments, and fulfill all guest requests.
Requirements
Not specified.
Qualifications
Not specified.
Skills
Not specified.
Benefits
- Medical, vision and dental insurance
- Complimentary life insurance
- Short-term disability insurance
- Paid time off and holiday
- 401k Retirement Plan
- Exciting training and development opportunities
- Complimentary employee meals
- Complimentary room nights at Four Seasons hotels around the world
- Discounted employee parking
- And Much More!
Pay
Hourly Rate: $24.29
Schedule
Not specified.