Guest Experience Supervisor

What You’ll Be Doing

• Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
• Deliver outstanding guest care aligned with Guest Obsession standards
• Motivate, coach, and develop team members to reach their full potential
• Deliver engaging daily team briefings and maintain clear communication
• Support daily operations and ensure all positions are effectively covered
• Uphold the highest standards of safety, presentation, and guest service
• Empower the team to confidently handle service recovery moments
• Monitor guest-facing areas and help enhance the overall experience
• Provide feedback to drive performance and maximize sales opportunities
• Assist with scheduling, training, and performance support
• Support Duty Manager shifts overseeing attraction-wide operations
• Encourage new ideas and innovation to improve the business

Qualifications & Experience

• High school diploma or GED
• At least two years of supervisory experience in a guest-facing environment
• Strong leadership and communication skills
• A calm, confident approach in a busy, high-energy setting
• Excellent guest service and problem-solving abilities
• Sales awareness and attention to detail
• Comfort working with POS or computerized systems
• The ability to multitask and stay organized
• A positive attitude and passion for creating amazing guest moments

Benefits

• Merlin Magic Pass: Free entry for friends and family to our parks and attractions
• Recognition Programs and Rewards
• 401(k) Program with company matching contributions
• Tuition Reimbursement Programs
• Numerous Learning and Advancement Opportunities

Pay range from USD $16.25/hr.