Guest Experience Supervisor $24/HR
About the role
Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. This role has so many different facets, offering abundant opportunity to be creative, warm, imaginative, and further develop your leadership skills in our Front Office department.
Responsibilities
- Help ensure exceptional guest satisfaction by maintaining our high product and service quality standards.
- Support the day-to-day operations of the hotel in alignment with 1 Hotels brand standards.
- Welcome guests arriving from across the globe or just around the corner, creating a friendly atmosphere of genuine hospitality.
- Foster a collaborative and engaging team environment.
Requirements
- Passionate about luxury hospitality, guest service, and creating exceptional guest experiences.
- A post-secondary diploma or degree in Hospitality Management or a related field is preferred.
- 1–3 years of experience within the Rooms Division, preferably in Front Office, at a luxury hotel.
- Previous experience in a lead or supervisory capacity within a quality luxury hotel brand is preferred.
- Strong knowledge of Front Office operations and a commitment to maintaining exceptional guest satisfaction and operational excellence.
- A collaborative team player who leads by example and thrives in a fast-paced, guest-focused environment.
- Excellent verbal and written English communication skills.
- A professional appearance and demeanor that reflects the 1 Hotels brand and culture.
- Comfortable standing and moving throughout the shift as required.
- Flexible and available to work days, evenings, weekends, and holidays to support a 24-hour hotel operation.
Qualifications
Passionate about luxury hospitality, guest service, and creating exceptional guest experiences.
A post-secondary diploma or degree in Hospitality Management or a related field is preferred.
1–3 years of experience within the Rooms Division, preferably in Front Office, at a luxury hotel.
Previous experience in a lead or supervisory capacity within a quality luxury hotel brand is preferred.
Strong knowledge of Front Office operations and a commitment to maintaining exceptional guest satisfaction and operational excellence.
A collaborative team player who leads by example and thrives in a fast-paced, guest-focused environment.
Excellent verbal and written English communication skills.
A professional appearance and demeanor that reflects the 1 Hotels brand and culture.
Comfortable standing and moving throughout the shift as required.
Flexible and available to work days, evenings, weekends, and holidays to support a 24-hour hotel operation.
Skills
Passionate about luxury hospitality, guest service, and creating exceptional guest experiences.
A post-secondary diploma or degree in Hospitality Management or a related field is preferred.
1–3 years of experience within the Rooms Division, preferably in Front Office, at a luxury hotel.
Previous experience in a lead or supervisory capacity within a quality luxury hotel brand is preferred.
Strong knowledge of Front Office operations and a commitment to maintaining exceptional guest satisfaction and operational excellence.
A collaborative team player who leads by example and thrives in a fast-paced, guest-focused environment.
Excellent verbal and written English communication skills.
A professional appearance and demeanor that reflects the 1 Hotels brand and culture.
Comfortable standing and moving throughout the shift as required.
Flexible and available to work days, evenings, weekends, and holidays to support a 24-hour hotel operation.
Benefits
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
Pay
$24
Schedule
Flexible and available to work days, evenings, weekends, and holidays to support a 24-hour hotel operation.
About Us
Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.
Contact Information
If you require any special accommodations, please visit People Operations.