Guest Experience Supervisor (FT)
Wills Group · Prince Frederick, MD · 6 days ago
On-siteCustomer Service$18–$22.5/hrFull-time
About the role
Join the Dash In Team as a Front of House Guest Experience Supervisor. We're looking for a Guest Experience Supervisor to help lead our team!
Qualifications and Experience
- Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
- A High School Diploma or GED -or- ability to complete employer-paid GED program.
- Ability to multitask and solve problems effectively.
- Comfortable using technology, including POS software.
- Strong focus on providing exceptional guest experiences with excellent people skills.
- Active ServSafe Certification (a plus).
Responsibilities
- Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
- Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
- Proactively interact with guests, addressing their questions and concerns promptly.
- Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
- Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
- Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.
Pay
$18.00 – $22.50 per hour (+$1.00/hr. overnight)
Schedule
Full-time