Guest Experience Steward

Responsibilities

• Create a positive, welcoming environment for all guests and staff.
• Lead and supervise staff in designated areas.
• Monitor all areas for policy compliance, safety concerns and guest behavior.
• Facilitate effective verbal communication and de-escalate situations without force.
• Maintain consistent and attentive use of radios to ensure regular and effective communication.
• Provide world-class hospitality to guests before, during, and after events.
• Ensure that only authorized people enter restricted building areas.
• Familiarize themselves with building layout, all departments, and guest policies.
• Aid with event setup including moving tables, stanchions, metal detectors, and sign placement.
• Listen to and resolve guest concerns; notify managers, if needed.
• Respond appropriately to guest and staff illness, injury, and emergencies.
• Possess strong situational awareness and decision-making skills.
• Anticipate guest needs and prevent escalation of issues.
• Understand Guest Experience Ambassador, Safety Ambassador, and Concierge post-orders.
• Willing and able to lead staff and guests during emergencies.
• Foster a safe working environment that prioritizes teamwork, fun, and inclusion.
• Maintain a valid St. Louis City or St. Louis County Security License at all times.
• Perform additional functions and activities as directed by the Guest Experience Manager.

Requirements

• Availability to work a variety of shifts, including evenings, weekends, and some holidays.
• At least 21 years of age.
• Obtain St. Louis City/ St. Louis County Security License upon hiring.
• Basic computer skills and access to the internet.
• Ability to read and write clearly and legibly to draft clear, thorough incident reports.
• Reliable transportation.

Pay

Rate of Pay: $19.50/hour

Schedule

Availability to work a variety of shifts, including evenings, weekends, and some holidays.

Benefits

New Hire Bonus: $250 bonus for new Team Members once they work their first 25 events. (Re-hires are not eligible).

Qualifications

At least 21 years of age.

Skills

Strong situational awareness and decision-making skills.

Benefits

New Hire Bonus: $250 bonus for new Team Members once they work their first 25 events. (Re-hires are not eligible).

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.