Guest Experience Specialist

About the role

What if your job wasn't just answering phones or checking people in? What if every day you had the opportunity to make someone feel welcome, solve a problem before it became one, help a family discover their new community, or simply brighten someone's day with a genuine smile? At the Stroum Jewish Community Center, our Guest Experience Specialists do exactly that. This isn't a typical front desk position. You're the face of our organization—the first person members, guests, volunteers, vendors, and visitors meet when they walk through our doors. You're a host, concierge, problem solver, information expert, and one of the people who helps make the SJCC one of the most welcoming places in our community.

Responsibilities

• Welcome every member and guest with genuine warmth and hospitality.
• Learn members' names and build lasting relationships.
• Help families, visitors, and prospective members feel comfortable navigating the SJCC.
• Give engaging tours to potential members.
• Answer questions about memberships, programs, events, and facility offerings.
• Process memberships, registrations, payments, and retail purchases.
• Answer phones and assist visitors professionally and efficiently.
• Resolve concerns with empathy, sound judgment, and professionalism.
• Keep a watchful eye on activity throughout the lobby and entrance to help maintain a safe and welcoming environment.
• Monitor access control systems and follow established security procedures.
• Respond calmly during unexpected situations and know when additional support is needed.
• Help maintain an organized, clean, and inviting Welcome Desk.
• Support café operations and other guest services as needed.

Requirements

Customer service experience is required. Experience in hospitality, hotels, customer-facing retail, recreation, community centers, or similar environments is especially valuable. We're looking for someone who loves working with people, naturally makes others feel welcome, can stay calm and positive when things get busy, notices the little details before others do, enjoys solving problems and helping others, is dependable, organized, and comfortable using technology, and can juggle multiple priorities without losing their smile.

Qualifications

The ideal candidate understands that hospitality and safety go hand in hand.

Skills

Ability to work with people, provide excellent customer service, solve problems, and maintain a safe and welcoming environment.

Benefits

The SJCC is more than a fitness center or community center—it's a place where people of all ages come to learn, connect, celebrate, and build community. Every day you'll interact with children heading to preschool, families attending events, members working out, older adults participating in programs, volunteers giving back, and guests visiting for the first time. You'll be part of creating an environment where everyone feels they belong. For more information on our benefits, please visit: https://sjcc.org/about/services/employment-at-the-j/

Pay

Position pays $17.50 to $20.00 per hour based on experience.

Schedule

This is an active, customer-facing role. You'll spend much of your shift standing, greeting guests, providing tours, assisting members, moving throughout the facility, and responding to operational needs. The position also involves occasional lifting of up to 25 pounds and the use of computers and point-of-sale systems. Reasonable accommodations may be made for qualified individuals with disabilities.