Guest Experience Specialist

About the role

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. They are empowered to move about their space and do what needs to be done.

Responsibilities

• Process operational needs
• Address guest requests
• Complete reports
• Deliver quality meals
• Share highlights of the local area
• Make transactions feel like part of the experience
• Create a safe workplace
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure uniform, personal appearance, and communications are professional
• Stand, sit, or walk for an extended time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested

Qualifications

• High school diploma or G.E.D. equivalent

Preferred qualifications

• No related work experience required
• No supervisory experience required
• No license or certification required

Pay

$15.75-$15.75 per hour

Schedule

Full Time

Location: 101 Park Place Blvd, Covington, Louisiana, United States, 70433