Guest Experience Specialist

About the role

This position is responsible for the successful execution of activities and events at the resort. It involves providing activity updates to all resort staff and related employees or third-party vendors, assisting with internal and external communication, and ensuring the safety and security of all guests.

Responsibilities

• Actively communicates activities and events to all Owners and Guests.
• Ensures excellent customer service across all resort activities and functions.
• Maintains safety and security of all Owners and Guests by monitoring all activities.
• Aids in the planning and execution of resort activities and events such as s'mores, arts & crafts, pool trivia, etc.
• Prepares communications/flyers using the computer to be used throughout the resort.
• Conducts sight tours with Owners and Guests while being comfortable with water-related activities.

Requirements

• High School diploma or GED.
• Proven participation in clubs, sports, volunteerism, or extra-curricular activities.
• Demonstrated experience interacting with children and families.
• Experience in a theme park, park, recreation, hospitality, or resort environment.
• Effective communication in English – bilingual is preferred.
• Able and willing to swim and participate in water sports and activities.
• Proficient in MS Office Suite.
• Able to work weekends and holidays.

Qualifications

• At least 21 years old and possesses a valid driver's license with at least 3 years of driving experience.
• Familiarity with water safety and CPR certification.
• Valid driver's license.