Guest Experience - Security Officer
Hornblower Group is a global leader in experience and transportation, with a 100-year history spanning water- and land-based experiences, ferry and transportation services, vessel maintenance, and reservation/ticketing solutions. Operating in over 10 countries and 50 U.S. cities, the company serves more than 20 million guests annually through brands like City Cruises, Walks, Devour, NYC Ferry, and Puerto Rico Ferry.
About the role
As a Security/Safety Agent, you will ensure the security and safety of employees and guests while maintaining crowd control at the landing area. You will represent the company with excellent customer service, act as the first responder to incidents and emergencies, and manage the safe movement of vehicles in the company parking lot.
Responsibilities
- Assess behavior, identify suspicious activity, and respond to potential threats to ensure safety and security for guests and employees.
- Verify authority for cars using the parking lot and provide parking information to guests.
- Communicate drop-off and pick-up policies with bus drivers transporting groups.
- Queue guests into various lines (tickets, scanners, photos, gate).
- Provide reports as requested by management, including daily shift logs and incident reports.
- Rotate among various stations (landing, outside, inside) based on schedule or management direction.
- Answer guest questions and perform additional duties as assigned.
Requirements
- 1 year of customer service experience (required).
- Security Card/Certification (preferred).
- TWIC – Transportation Worker Identification Card (required or ability to obtain).
- Security, law enforcement, and/or military experience (preferred).
- Excellent writing and report-writing skills (preferred).
- Open schedule with ability to work any assigned shift, including holidays and weekends.
- Ability to work 8-hour shifts starting as early as 7:00 AM or ending as late as 12:00 AM.