Guest Experience Mananger

About the role

The role is responsible for enhancing guest satisfaction and ensuring a positive experience at Pinebrook Resort.

Responsibilities

• Engage with guests to understand their needs and preferences.
• Resolve complaints and provide solutions to improve guest satisfaction.
• Train and mentor team members to deliver exceptional service.
• Conduct regular check-ins with team leaders to ensure service standards are met.

Requirements

• Bachelor's degree in hospitality management or related field.
• At least 3 years of experience in a customer service or hospitality role.
• Strong interpersonal and communication skills.
• Ability to work flexible hours including evenings and weekends.

Qualifications

• Excellent problem-solving and decision-making skills.
• Proficient in Microsoft Office Suite.
• Passion for hospitality and guest satisfaction.

Skills

• Customer service orientation.
• Team leadership and mentoring skills.
• Effective conflict resolution.

Benefits

• Comprehensive health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.

Pay

$20 - $25 per hour based on experience.

Schedule

Variable schedule to accommodate guest needs, including evenings and weekends.