Guest Experience Manager - Inn at Canaan

About the role

The Inn at Canaan is seeking a creative, hands-on hospitality leader to transform the property into a “Concierge to Canaan.” Nestled on 10 scenic acres in West Virginia, the 22-room inn offers a base camp for outdoor enthusiasts and is located near multiple ski resorts, hiking trails, and charming towns.

Responsibilities

• Serve as the creative force and public face of the Inn, designing and executing memorable on-property experiences.
• Lead the daily operations of the hotel, ensuring seamless collaboration among departments to provide an outstanding guest experience.
• Inspire, coach, and develop a team that shares a passion for hospitality and service excellence.
• Foster a positive workplace culture built on teamwork, accountability, recognition, and continuous improvement.
• Build a curated network of trusted local partners, becoming an extension of the Inn’s brand.
• Oversee daily hotel operations, supporting revenue growth through thoughtful pricing strategies, operational efficiencies, and outstanding service.
• Support the development and management of hotel budgets while maintaining financial performance goals.

Requirements

• 2-4 years of hotel leadership, hospitality management, or guest services experience (or equivalent).
• Previous experience supervising, coaching, and developing teams.
• Genuine passion for outdoor adventure, local culture, and creating memorable moments.
• Strong relationship-building skills with both guests and community partners.
• Comfortable balancing creative experience design with day-to-day operational leadership.
• Excellent communication, organization, and problem-solving skills.

Qualifications

• Proficiency with Microsoft Office / Google Workspace.
• Hospitality or related degree preferred; equivalent real-world experience equally valued.
• Outstanding communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• The ability to balance guest satisfaction with operational and financial performance.

Skills

• Leadership and creativity.
• Team building and coaching.
• Relationship management.
• Experience design and execution.
• Financial management and budgeting.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan.
• Short term and long term disability.
• Paid holidays, vacation, personal, and sick time.
• Relocation assistance negotiable as part of the offer.
• Employee discount programs through LL Roberts.

Pay

$50,000 - $55,000 based on experience.

Schedule

Full time.