Guest Experience Manager - Aman New York
Location Overview
Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.
About the role
The Guest Experience Manager provides support and services in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values and Competencies. Proactive, creative and results-driven, the Guest Experience Manager is responsible for all aspects of the guest journey from pre-arrival to post-departure, ensuring the utmost level of guest recognition and an unparalleled guest experience.
Pay
This position has an annual compensation rate of $86,000.
Responsibilities
- Serve as the point of contact throughout the guest journey, from pre-arrival to post-departure.
- Review guest profiles and reservations in preparation for the pre-arrival call.