Guest Experience Lead (VIP & Executive Services)

About the role

Enhance the guest experience across multiple locations by overseeing the entire guest journey, coaching team members, and maintaining high customer-satisfaction standards in a dynamic environment.

Responsibilities

• Oversee the entire guest journey to ensure exceptional service standards.
• Coach and develop team members in hospitality best practices.
• Maintain high levels of customer satisfaction in a dynamic environment.

Requirements

• 3–5 years of experience in hospitality or facilities management.
• Strong service mindset with excellent interpersonal skills.
• Ability to lead and motivate teams to deliver outstanding guest experiences.