Guest Experience Lead Supervisor

Essential Duties And Responsibilities

• Ensure event staff are in their assigned roles
• Check placement of security screening devices and ticket scanners
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Assists Guest Experience Manager with set-up of all security screening equipment, signage, and other items
• Oversees check-in and check-out of all guest experience staff, including uniform and equipment distribution
• Responds to and records proper documentation for any incidents that occur
• Aids guests with customer concerns, including ticket resolution
• Aids with traffic and parking management, as necessary
• Performs other duties and responsibilities as assigned

Qualifications

• Work independently, exercising judgment and initiative
• Work effectively under pressure and/or stringent schedule and produce accurate results
• Maintain an effective working relationship with clients, employees, exhibitors, guests and others encountered in the course of employment
• Follow all policies/procedures, risk management, safety precautions, rules/regulations and emergency procedures established at the facility
• Demonstrate knowledge of practices and procedures related to facility security
• Meet the physical demands of the job. Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing
• Follow oral and written instructions
• Be licensed and insured to operate a motor vehicle in the United States
• Remain flexible and adjust to situations as they occur

Physical Demands

• Ability to read words and numbers in printed form and on a computer
• Ability to speak clearly with proper diction
• Walk/stand for extended periods during a shift
• Climb stairs and lift up to 75 lbs of equipment
• Hearing sufficient to clearly hear voices, alarms, bells, and horns
• May be exposed to a high noise level, strobes and flashing lights for extended periods of time, related to event type

Working Environment/Conditions

• Majority of work is indoors, outdoor work will be required at times
• May be exposed to a high noise level, strobes and flashing lights for extended periods of time, related to event type
• At times may require being outside during adverse weather

Hours Of Work And Travel Requirements

• This position may require working extended and/or irregular hours including nights, weekends and holidays, as needed