Guest Experience Lead (Contract) | Westfield Southcenter

About the role

The Guest Experience Lead is responsible for ensuring all guests receive a quality in‑store experience by providing technical product education that articulates the value of lululemon’s products and brand. As part of the store leadership team, the Lead drives store performance through guest experience and team achievement of daily sales or unit targets, contributes to performance evaluations, hiring decisions, and acts as Supervisor on Duty.

Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives product education and assistance when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to meet the needs of the business, team, and guests.
• Conduct preparation activities to ensure in‑store readiness and maintain operational excellence throughout the shift.
• Open and close the store in accordance with established procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance and support ongoing learning through feedback, recognition, coaching, demonstrations, and hands‑on experiences.
• Contribute to a respectful and inclusive team environment by building supportive relationships and fostering a fun, productive atmosphere.

Requirements

• Must be legally authorized to work in the country where the store is located.
• Must have reliable transportation to travel to the assigned store.
• Work schedule can vary based on store needs; shifts typically include mornings, afternoons, evenings, weekends, and holidays, with occasional early mornings or late nights/overnights during peak periods or special events.
• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent or higher (nice to have).
• Experience: 1 year of retail/sales leadership experience (supervisor or people‑management not required; examples include leading delegated tasks, mentoring or assisting peers) (nice to have).
• For experiential stores with food/beverage service only: food safety and/or liquor service certification (nice to have).

What We Look For

• Inclusion & Diversity – creates and supports an inclusive environment that values and celebrates differences.
• Integrity – behaves in an honest, fair, and ethical manner.
• Guest Experience – actively creates an inclusive, high‑caliber experience and connection for every guest.
• Leadership – inspires, motivates, empowers, develops, and directs people.
• Collaboration & Teamwork – works productively with others to achieve common goals and seeks diverse perspectives.
• Decision Making/Problem Solving – uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
• Adaptability/Agility – navigates uncertainty, changes priorities in a fast‑paced environment, and recovers quickly from setbacks.
• Interactive Communication – conveys information effectively and understands information shared while interacting with others.

Work Context

• Work involves moving through the store with bright lights and loud music.
• Tasks are performed as part of a team, sometimes independently, and may involve using computers or other technical devices.
• Occasionally requires moving boxes weighing up to 30 lb (13.6 kg).
• For experiential stores with food/beverage service only: may involve using industrial kitchen equipment and exposure to heat while preparing food or beverages.

Compensation & Benefits

Base Pay Range: $24.00 – $27.61/hour (subject to minimum wage in the location). Target Bonus: $2.00/hour. Total Target Base Pay Range: $26.00 – $29.61/hour.

• Competitive bonus program (subject to eligibility requirements).
• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top‑up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Note: Incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these programs, benefits, and perks in whole or in part at any time without advance notice.