Jobs · OTHR · Maryland

Guest Experience Lead (Contract) | Annapolis Mall

lululemon · Annapolis, MD · 1 mo ago
OTHR$23–$26.5/hrFull-time
We need to output HTML fragment with sections: About the role? Actually we have sections: Who We Are, Job Summary, Core Responsibilities Of The Job, Job Requirements, Job Assets, What We Look For, Work Context, Compensation & Benefits Package. Also maybe "Eligibility", "Schedule/Availability", "Experience". The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use
  • for any list of duties/requirements/benefits, and

    for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

    or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include. The posting includes: Who We Are (company description). Job Summary. Core Responsibilities Of The Job. Job Requirements (including Eligibility, Schedule/Availability, Experience). Job Assets (nice to have). What We Look For (competencies). Work Context. Compensation & Benefits Package. We should map to allowed headings: About the role (maybe Job Summary?), Responsibilities (Core Responsibilities), Requirements (Job Requirements + Eligibility + Schedule/Availability + Experience?), Qualifications (maybe Job Assets?), Skills (What We Look For?), Benefits (Compensation & Benefits Package?), Pay (maybe part of Compensation & Benefits?), Schedule (maybe part of Requirements). But we should not create thin sections. Perhaps combine. We need to output only HTML fragment, no /. Use

    for each section heading. Use
    • for lists. Use

      for prose. We must preserve all substantive info. So we need to include details like base pay range, target bonus, total target base pay range, benefits list. We must not include boilerplate like EEO etc. There's none obvious. We need to remove duplicated lines. There's some duplication? Not obvious. We need to ensure we don't create sections with placeholder text. Let's craft sections: - About the Company (Who We Are) -> heading "About the Company" maybe but allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could use "About the role" for Job Summary? But we also have Who We Are. Could treat "About the role" as Job Summary. And maybe "About the company" not in list but we could still use heading? The instruction says use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says use

      for section headings (e.g. ...). Likely we should stick to those headings. So we need to map content to those headings. Thus we can have sections: About the role (Job Summary), Responsibilities (Core Responsibilities), Requirements (Job Requirements + Eligibility + Schedule/Availability + Experience), Qualifications (Job Assets?), Skills (What We Look For), Benefits (Compensation & Benefits Package), Pay (maybe part of Compensation & Benefits but we could separate Pay and Benefits? The instruction says never create Pay/Schedule/Benefits sections unless posting actually states them. It does state Pay (base pay range) and Benefits (list). So we could have separate Pay and Benefits sections. Also Schedule maybe from Schedule/Availability. Thus we could have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay, Benefits, Schedule. But we need to avoid thin sections. However each has substantive content. Let's extract content: About the role (Job Summary): "The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor." Responsibilities (Core Responsibilities Of The Job): List items: - Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. - Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable). - Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. - Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift. - Open and close the store in accordance with the opening and closing procedures. - Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results. - Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training. - Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences. - Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment. Requirements (Job Requirements): Sub-sections: Eligibility, Schedule/Availability, Experience, Job Assets (nice to have). We'll combine. Eligibility: - Must be legally authorized to work in the country in which the store is located - Must have the ability to travel to assigned store with reliable transportation methods Schedule/Availability: - The work schedule can vary based on store needs - Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays - In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members Experience: - 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations) - Some experience in leading, mentoring, or delegating with others Job Assets (nice to have): - Education: High school diploma/GED/equivalent, or above - Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers) - For Experiential stores with food/beverage service only: Food safety and/or liquor service certification What We Look For (Skills): List of competencies: - Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences - Integrity: Behaves in an honest, fair, and ethical manner - Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members - Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work - Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives - Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions - Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks - Interactive Communication: Conveys information effectively and understands information shared while interacting with others Work Context: - Work involves moving through the store with bright lights and loud music - Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices - Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) - For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages Compensation & Benefits Package: - Base Pay Range: $23.00 - $26.50/hour, subject to minimum wage in the location - Target Bonus: $2.00/hour - Total Target Base Pay Range: $25.00 - $28.50/hour - lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. - At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth - Extended health and dental benefits, and mental health plans - Paid time off - Savings and retirement plan matching - Generous employee discount - Fitness & yoga classes - Parenthood top-up - Extensive catalog of development course offerings - People networks, mentorship programs, and leadership series (to name a few) - Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. We need to separate Pay and Benefits sections. Pay: base pay range, target bonus, total target base pay range, plus description of pay-for-performance etc. Benefits: list of benefits. Schedule: from Schedule/Availability. We must not repeat job title as heading. Not needed. We must not include Job ID etc. Now produce HTML. We'll have sections:

      About the role

      Job Summary text.

      Responsibilities

      • ...
      • ...

      Requirements

      We need to include eligibility, schedule, experience, job assets. Could be a mix of

      and

        . Probably use

        for prose and

          for lists. We could do:

          Requirements

          Eligibility:

          • ...
          • ...

          Schedule/Availability:

          • ...
          • ...

          Experience:

          • ...
          • ...

          Job Assets (nice to have):

          • ...
          • ...
          But that may be many subsections; still okay.

          Skills

            ...

          Pay

          Base Pay Range: $23.00 - $26.50/hour, subject to minimum wage in the location. Target Bonus: $2.00/hour. Total Target Base Pay Range: $25.00 - $28.50/hour. lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience

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