Guest Experience Intern (Summer 2027)
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Need to parse the posting.
We have:
- About the location: description of hotel. Not a required heading but could be part of About the role? The instructions: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use About the role heading for description of role and location? The posting includes "About Four Seasons", "About the location". We can combine into About the role? Probably we should include an About the role section that contains description of the company, location, internship overview. The instructions: Do NOT repeat the job title as a heading (the page already shows it). So we can start with About the role
and then paragraphs.
Then Responsibilities: list of duties.
Requirements: maybe "Application Requirements" includes: upload resume, supplemental statement optional, currently enrolled, valid work authorization. That's requirements.
Qualifications: maybe "What You Bring" includes experience, education, skills, passion. Could be Qualifications or Skills. We'll decide: Qualifications could be education and experience; Skills could be communication, tech, passion. But we can combine.
Benefits: "What We Offer" includes wage, parking discount, staff lounge, daily meals, 401(k), complimentary uniforms. That's benefits and pay. Pay is wage $22.22 per hour. So we need separate Pay and Benefits sections if they have specific content. The rule: Prefer a few substantive sections over many thin ones. But we need to include Pay and Schedule sections only if posting actually states them. Pay is stated: $22.22 per hour. Schedule: "Scheduled hours: Full-Time, 40 hours/week, Eight-to-Ten hour shifts – scheduled days and times may vary based on need; open availability required Monday-Sunday". That's schedule info. So we should include Pay and Schedule sections.
Benefits: list of other offerings.
We should not include sections with filler like "commensurate with experience". Not present.
We need to remove boilerplate: EEO, application instructions (like "Learn more about Four Seasons Hotel Minneapolis..."), social media links maybe considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The social media links and "Learn more about..." might be considered application instructions? It's more like promotional. Might be considered boilerplate? Safer to remove them. Also remove "Thank you for your interest..." and EEO statement.
Thus we keep substantive content: About Four Seasons (company description), About the location, internship overview, responsibilities, application requirements, what you bring (qualifications/skills), what we offer (benefits), pay, schedule.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Not include Job ID.
We must preserve ALL substantive information; do not invent or summarize away detail.
Let's extract details.
About Four Seasons paragraph: "Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us."
About the location: "Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature."
Internship overview: "The Four Seasons Hotel Minneapolis seeks a Guest Experience Intern to join our talented team in Summer 2027! Start your career journey with Four Seasons Hotel Minneapolis where we foster connection, celebrate character, and develop craftsmanship. As an Intern, you'll join a uniquely talented team dedicated to supporting your growth and helping you do your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River, or two-time James Beard Award-winning native Minnesotan chef, discover why your future starts here."
We can combine these into About the role section.
Responsibilities: list from "What You Will Do" includes Basic Purpose paragraph then responsibilities bullet list.
We need to capture all responsibilities as list items.
Responsibilities text:
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assists customers with all inquiries in person, digitally or on the phone in connection with hotel services, in-house events, directions, off-site arrangements and activities.
- Respond to all guest requests in a timely manner
- Assist with the set-up, take down and execution of all Kids For All Seasons activations.
- Monitor supplies and takes the lead in hosting activations and engaging with children and families
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
- Utilize a variety of software programs to accurately input special arrangements the guest has made, generating accurate guest itineraries and to ensure proper billing
- Organize and deliver special amenities, assist in set-up of special in-room surprise and delight elements like children's tents, books, food & beverage items etc.
Also Basic Purpose paragraph: "Basic Purpose: The Guest Experience Intern will respond to a wide variety of guest requests by accurately assessing the guest's needs and preferences and then adding personal recommendations and touches to achieve maximum customer satisfaction and driving our Guest Experience Score while adhering to our Four Seasons standards and complying with all Four Season's policies."
We could include that as a paragraph before the list.
Requirements: from "Application Requirements":
- Applicants are required to upload a copy of their resume; a supplemental statement (one paragraph max.) expressing their interest in a Four Seasons internship is not required, but highly preferred
- Applicants must be currently enrolled in undergraduate/graduate school
- Applicants must have valid work authorization for the U.S.
We can make list.
Qualifications/Skills: from "What You Bring":
- A minimum three months of working experience in hospitality or customer service industry preferred
- Educational studies toward a degree in Hospitality, Business Management, or related field preferred
- Strong written and verbal communication skills in the English language
- Working knowledge of and ability to operate technology and computer systems
- A genuine passion for hospitality and desire to be the best!
We could split: Qualifications (experience, education) and Skills (communication, tech, passion). But we can also combine into Qualifications. However we have a separate Skills heading possible. Let's decide: Use Qualifications for experience and education; Skills for communication, tech, passion. That seems reasonable.
Benefits: from "What We Offer":
- Wage: $22.22 per hour (but that's Pay)
- Parking discount
- Staff lounge and cafeteria space with city view
- Daily meals inspired by award-winning chefs (mentioned twice but we keep once)
- 401(k) retirement plan
- Complimentary uniforms and uniform care (if applicable)
Also "Daily meals inspired by award-winning chefs" appears twice; we keep one.
Pay: Wage: $22.22 per hour.
Schedule: "Approximate Service Dates: May 2027 – August 2027 Scheduled hours: Full-Time, 40 hours/week, Eight-to-Ten hour shifts – scheduled days and times may vary based on need; open availability required Monday-Sunday"
We need to include both approximate service dates and scheduled hours.
We should not include "Learn more about Four Seasons Hotel Minneapolis..." etc.
Now construct HTML.
We'll start with
About the role
then paragraphs.
We need to preserve all substantive information; we can combine location description and company description and internship overview into paragraphs.
Let's craft:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.
The Four Seasons Hotel Minneapolis seeks a Guest Experience Intern to join our talented team in Summer 2027! Start your career journey with Four Seasons Hotel Minneapolis where we foster connection, celebrate character, and develop craftsmanship. As an Intern, you'll join a uniquely talented team dedicated to supporting your growth and helping you do your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River, or two-time James Beard Award-winning native Minnesotan chef, discover why your future starts here.
Then Responsibilities:
Responsibilities
Basic Purpose: The Guest Experience Intern will respond to a wide variety of guest requests by accurately assessing the guest's needs and preferences and then adding personal recommendations and touches to achieve maximum customer satisfaction and driving our Guest Experience Score while adhering to our Four Seasons standards and complying with all Four Season's policies.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assists customers with all inquiries in person, digitally or on the phone in connection with hotel services, in-house events, directions, off-site arrangements and activities.
- Respond to all guest requests in a timely manner
- Assist with the set-up, take down and execution of all Kids For All Seasons activations.
- Monitor supplies and takes the lead in hosting activations and engaging with children and families
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
- Utilize a variety of software programs to accurately input special arrangements the guest has made, generating accurate guest itineraries and to ensure proper billing
- Organize and deliver special amenities, assist in set-up of special in-room surprise and delight elements like children's tents, books, food & beverage items etc.
Requirements:
Requirements
- Applicants are required to upload a copy of their resume; a supplemental statement (one paragraph max.) expressing their interest in a
About the role
and then paragraphs. Then Responsibilities: list of duties. Requirements: maybe "Application Requirements" includes: upload resume, supplemental statement optional, currently enrolled, valid work authorization. That's requirements. Qualifications: maybe "What You Bring" includes experience, education, skills, passion. Could be Qualifications or Skills. We'll decide: Qualifications could be education and experience; Skills could be communication, tech, passion. But we can combine. Benefits: "What We Offer" includes wage, parking discount, staff lounge, daily meals, 401(k), complimentary uniforms. That's benefits and pay. Pay is wage $22.22 per hour. So we need separate Pay and Benefits sections if they have specific content. The rule: Prefer a few substantive sections over many thin ones. But we need to include Pay and Schedule sections only if posting actually states them. Pay is stated: $22.22 per hour. Schedule: "Scheduled hours: Full-Time, 40 hours/week, Eight-to-Ten hour shifts – scheduled days and times may vary based on need; open availability required Monday-Sunday". That's schedule info. So we should include Pay and Schedule sections. Benefits: list of other offerings. We should not include sections with filler like "commensurate with experience". Not present. We need to remove boilerplate: EEO, application instructions (like "Learn more about Four Seasons Hotel Minneapolis..."), social media links maybe considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The social media links and "Learn more about..." might be considered application instructions? It's more like promotional. Might be considered boilerplate? Safer to remove them. Also remove "Thank you for your interest..." and EEO statement. Thus we keep substantive content: About Four Seasons (company description), About the location, internship overview, responsibilities, application requirements, what you bring (qualifications/skills), what we offer (benefits), pay, schedule. We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Not include Job ID.
We must preserve ALL substantive information; do not invent or summarize away detail.
Let's extract details.
About Four Seasons paragraph: "Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us."
About the location: "Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature."
Internship overview: "The Four Seasons Hotel Minneapolis seeks a Guest Experience Intern to join our talented team in Summer 2027! Start your career journey with Four Seasons Hotel Minneapolis where we foster connection, celebrate character, and develop craftsmanship. As an Intern, you'll join a uniquely talented team dedicated to supporting your growth and helping you do your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River, or two-time James Beard Award-winning native Minnesotan chef, discover why your future starts here."
We can combine these into About the role section.
Responsibilities: list from "What You Will Do" includes Basic Purpose paragraph then responsibilities bullet list.
We need to capture all responsibilities as list items.
Responsibilities text:
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assists customers with all inquiries in person, digitally or on the phone in connection with hotel services, in-house events, directions, off-site arrangements and activities.
- Respond to all guest requests in a timely manner
- Assist with the set-up, take down and execution of all Kids For All Seasons activations.
- Monitor supplies and takes the lead in hosting activations and engaging with children and families
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
- Utilize a variety of software programs to accurately input special arrangements the guest has made, generating accurate guest itineraries and to ensure proper billing
- Organize and deliver special amenities, assist in set-up of special in-room surprise and delight elements like children's tents, books, food & beverage items etc.
Also Basic Purpose paragraph: "Basic Purpose: The Guest Experience Intern will respond to a wide variety of guest requests by accurately assessing the guest's needs and preferences and then adding personal recommendations and touches to achieve maximum customer satisfaction and driving our Guest Experience Score while adhering to our Four Seasons standards and complying with all Four Season's policies."
We could include that as a paragraph before the list.
Requirements: from "Application Requirements":
- Applicants are required to upload a copy of their resume; a supplemental statement (one paragraph max.) expressing their interest in a Four Seasons internship is not required, but highly preferred
- Applicants must be currently enrolled in undergraduate/graduate school
- Applicants must have valid work authorization for the U.S.
We can make list.
Qualifications/Skills: from "What You Bring":
- A minimum three months of working experience in hospitality or customer service industry preferred
- Educational studies toward a degree in Hospitality, Business Management, or related field preferred
- Strong written and verbal communication skills in the English language
- Working knowledge of and ability to operate technology and computer systems
- A genuine passion for hospitality and desire to be the best!
We could split: Qualifications (experience, education) and Skills (communication, tech, passion). But we can also combine into Qualifications. However we have a separate Skills heading possible. Let's decide: Use Qualifications for experience and education; Skills for communication, tech, passion. That seems reasonable.
Benefits: from "What We Offer":
- Wage: $22.22 per hour (but that's Pay)
- Parking discount
- Staff lounge and cafeteria space with city view
- Daily meals inspired by award-winning chefs (mentioned twice but we keep once)
- 401(k) retirement plan
- Complimentary uniforms and uniform care (if applicable)
Also "Daily meals inspired by award-winning chefs" appears twice; we keep one.
Pay: Wage: $22.22 per hour.
Schedule: "Approximate Service Dates: May 2027 – August 2027 Scheduled hours: Full-Time, 40 hours/week, Eight-to-Ten hour shifts – scheduled days and times may vary based on need; open availability required Monday-Sunday"
We need to include both approximate service dates and scheduled hours.
We should not include "Learn more about Four Seasons Hotel Minneapolis..." etc.
Now construct HTML.
We'll start with
About the role
then paragraphs.
We need to preserve all substantive information; we can combine location description and company description and internship overview into paragraphs.
Let's craft:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.
The Four Seasons Hotel Minneapolis seeks a Guest Experience Intern to join our talented team in Summer 2027! Start your career journey with Four Seasons Hotel Minneapolis where we foster connection, celebrate character, and develop craftsmanship. As an Intern, you'll join a uniquely talented team dedicated to supporting your growth and helping you do your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River, or two-time James Beard Award-winning native Minnesotan chef, discover why your future starts here.
Then Responsibilities:
Responsibilities
Basic Purpose: The Guest Experience Intern will respond to a wide variety of guest requests by accurately assessing the guest's needs and preferences and then adding personal recommendations and touches to achieve maximum customer satisfaction and driving our Guest Experience Score while adhering to our Four Seasons standards and complying with all Four Season's policies.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assists customers with all inquiries in person, digitally or on the phone in connection with hotel services, in-house events, directions, off-site arrangements and activities.
- Respond to all guest requests in a timely manner
- Assist with the set-up, take down and execution of all Kids For All Seasons activations.
- Monitor supplies and takes the lead in hosting activations and engaging with children and families
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
- Utilize a variety of software programs to accurately input special arrangements the guest has made, generating accurate guest itineraries and to ensure proper billing
- Organize and deliver special amenities, assist in set-up of special in-room surprise and delight elements like children's tents, books, food & beverage items etc.
Requirements:
Requirements
- Applicants are required to upload a copy of their resume; a supplemental statement (one paragraph max.) expressing their interest in a
for prose. We must not repeat job title as heading. Not include Job ID. We must preserve ALL substantive information; do not invent or summarize away detail. Let's extract details. About Four Seasons paragraph: "Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us." About the location: "Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature." Internship overview: "The Four Seasons Hotel Minneapolis seeks a Guest Experience Intern to join our talented team in Summer 2027! Start your career journey with Four Seasons Hotel Minneapolis where we foster connection, celebrate character, and develop craftsmanship. As an Intern, you'll join a uniquely talented team dedicated to supporting your growth and helping you do your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River, or two-time James Beard Award-winning native Minnesotan chef, discover why your future starts here." We can combine these into About the role section. Responsibilities: list from "What You Will Do" includes Basic Purpose paragraph then responsibilities bullet list. We need to capture all responsibilities as list items. Responsibilities text: - Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assists customers with all inquiries in person, digitally or on the phone in connection with hotel services, in-house events, directions, off-site arrangements and activities. - Respond to all guest requests in a timely manner - Assist with the set-up, take down and execution of all Kids For All Seasons activations. - Monitor supplies and takes the lead in hosting activations and engaging with children and families - Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact - Utilize a variety of software programs to accurately input special arrangements the guest has made, generating accurate guest itineraries and to ensure proper billing - Organize and deliver special amenities, assist in set-up of special in-room surprise and delight elements like children's tents, books, food & beverage items etc. Also Basic Purpose paragraph: "Basic Purpose: The Guest Experience Intern will respond to a wide variety of guest requests by accurately assessing the guest's needs and preferences and then adding personal recommendations and touches to achieve maximum customer satisfaction and driving our Guest Experience Score while adhering to our Four Seasons standards and complying with all Four Season's policies." We could include that as a paragraph before the list. Requirements: from "Application Requirements": - Applicants are required to upload a copy of their resume; a supplemental statement (one paragraph max.) expressing their interest in a Four Seasons internship is not required, but highly preferred - Applicants must be currently enrolled in undergraduate/graduate school - Applicants must have valid work authorization for the U.S. We can make list. Qualifications/Skills: from "What You Bring": - A minimum three months of working experience in hospitality or customer service industry preferred - Educational studies toward a degree in Hospitality, Business Management, or related field preferred - Strong written and verbal communication skills in the English language - Working knowledge of and ability to operate technology and computer systems - A genuine passion for hospitality and desire to be the best! We could split: Qualifications (experience, education) and Skills (communication, tech, passion). But we can also combine into Qualifications. However we have a separate Skills heading possible. Let's decide: Use Qualifications for experience and education; Skills for communication, tech, passion. That seems reasonable. Benefits: from "What We Offer": - Wage: $22.22 per hour (but that's Pay) - Parking discount - Staff lounge and cafeteria space with city view - Daily meals inspired by award-winning chefs (mentioned twice but we keep once) - 401(k) retirement plan - Complimentary uniforms and uniform care (if applicable) Also "Daily meals inspired by award-winning chefs" appears twice; we keep one. Pay: Wage: $22.22 per hour. Schedule: "Approximate Service Dates: May 2027 – August 2027 Scheduled hours: Full-Time, 40 hours/week, Eight-to-Ten hour shifts – scheduled days and times may vary based on need; open availability required Monday-Sunday" We need to include both approximate service dates and scheduled hours. We should not include "Learn more about Four Seasons Hotel Minneapolis..." etc. Now construct HTML. We'll start with
About the role
then paragraphs. We need to preserve all substantive information; we can combine location description and company description and internship overview into paragraphs. Let's craft:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.
The Four Seasons Hotel Minneapolis seeks a Guest Experience Intern to join our talented team in Summer 2027! Start your career journey with Four Seasons Hotel Minneapolis where we foster connection, celebrate character, and develop craftsmanship. As an Intern, you'll join a uniquely talented team dedicated to supporting your growth and helping you do your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River, or two-time James Beard Award-winning native Minnesotan chef, discover why your future starts here.
Then Responsibilities:Responsibilities
Basic Purpose: The Guest Experience Intern will respond to a wide variety of guest requests by accurately assessing the guest's needs and preferences and then adding personal recommendations and touches to achieve maximum customer satisfaction and driving our Guest Experience Score while adhering to our Four Seasons standards and complying with all Four Season's policies.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assists customers with all inquiries in person, digitally or on the phone in connection with hotel services, in-house events, directions, off-site arrangements and activities.
- Respond to all guest requests in a timely manner
- Assist with the set-up, take down and execution of all Kids For All Seasons activations.
- Monitor supplies and takes the lead in hosting activations and engaging with children and families
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
- Utilize a variety of software programs to accurately input special arrangements the guest has made, generating accurate guest itineraries and to ensure proper billing
- Organize and deliver special amenities, assist in set-up of special in-room surprise and delight elements like children's tents, books, food & beverage items etc.
Requirements
- Applicants are required to upload a copy of their resume; a supplemental statement (one paragraph max.) expressing their interest in a