Intern, Guest Experience - Fall Semester 2026

Responsibilities

• Manage fan facing portals including the Celtics Contact Us page and Customer Service inbox
• Identify areas of improvement through analyzing postgame survey data
• Review and escalate incident reports as necessary
• Execute and organize tasks through multiple platforms, including Archtics & Microsoft Dynamics (CRM)
• Provide ticket support with fan ingress on Celtics home game nights
• Facilitate low-level service recoveries while escalating moderate to high level service recoveries
• Collaborate with TD Garden Guest Experience department for guest inquiries
• Other projects as assigned

Qualifications

• Prior experience in customer service
• Previous similar experience in entertainment/sports/events is preferred
• Excellent verbal and written communications skills
• Strong social skills with the ability to build and maintain favorable relationships
• Ability to apply active listening and conflict management skills
• Ability to be compatible with other departments under many circumstances
• Ability to multi-task and adjust to rapidly changing business conditions

About the Role

The mission of the Boston Celtics internship program is to educate its participants in all aspects of operating a professional sports organization. Through observation and practical experience, interns learn how to function in a professional environment that requires a high energy level, the ability to perform under pressure and the utilization of essential time management skills. Through these developments, the Boston Celtics strive to successfully prepare their interns to compete for positions in the professional sports industry.