Guest Experience Host - Operations

About the role

The LEGOLAND Discovery Center Columbus is seeking a Guest Experience Host (Operations) to join our team. This role involves bringing energy, creating memorable moments, keeping experiences running smoothly, and supporting daily operations.

Responsibilities

• Bring the Energy – Be enthusiastic, confident, and showcase Merlin Values in every guest interaction.
• Create Memorable Moments – Seek out opportunities to engage with guests and spread fun throughout the attraction.
• Keep Experiences Running Smoothly – Help manage queues and maintain a safe, organized environment for all guests.
• Keep It Guest-Ready – Ensure public areas are clean, tidy, stocked, and ready to impress.
• Support Daily Operations – Follow opening and closing procedures to help keep the attraction running like magic.

Qualifications & Experience

• 6–12 months of experience in attractions, entertainment, or customer service is a magical bonus!
• Funny, dynamic, and friendly personality that lights up the room.
• Great communication, listening, and people-boosting skills.
• Self-motivated and ready to shine—solo or with the team.
• Super flexible—able to work days, nights, weekends, holidays, and special events!

Benefits

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• Cash Balance Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

Workplace

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.