Guest Experience Host - Behind The Scenes Tour Guide
Merlin Entertainments Β· New York, NY Β· 3 days ago
Art & Creative$17.5/hrPart-time
π¬ Guest Experience Host β Operations & Behind the Scenes Tour Guide π Madame Tussauds New York π Part-Time Candidates must be 18+ for the role. π Step Into the Spotlight! Ready to bring the fun to life? At Madame Tussauds New York, you don't just come to work... you become part of the magic! β¨ From rolling out the red carpet for guests π₯ to sharing the secrets behind our world-famous wax figures π―οΈ, every day is exciting, energetic, and unforgettable. We're looking for friendly, outgoing, and enthusiastic team players who love creating memorable experiences and making people smile! π π What You'll Doπ€ Become a Behind the Scenes Tour Guide β
Lead guests on our exclusive Behind the Scenes Tour β
Share fascinating facts about the wax-making process β
Bring the Madame Tussauds story to life through engaging storytelling π Be the Face of the Attraction β
Welcome guests with energy, confidence, and a red-carpet attitude β
Memorize tour scripts and figure facts β
Act as a brand ambassador and spokesperson for Madame Tussauds πΈ Keep the Attraction Guest-Ready β
Ensure exhibit areas are clean, safe, and photo-ready β
Help create a positive, memorable experience for every guest πΏ Enhance The Guest Experience β
Promote souvenirs, snacks, and attraction upgrades β
Answer guest questions and assist with wayfinding β
Help manage crowd flow and operational needs π‘οΈ Safety First β
Follow health, safety, and food handling procedures β
Maintain a safe and welcoming environment for all guests Qualifications & Experience π About You β
6 months to 1 year of experience in attractions, entertainment, tours, hospitality, or customer service preferred β
Friendly, energetic, and guest-focused with strong communication skills β
Comfortable working in fast-paced environments, including areas with loud noise and confined spaces β
Self-motivated, dependable, and able to work independently or as part of a team β
Strong problem-solving skills and confidence handling guest questions and concerns β
Flexible availability, including π days, π nights, π weekends, π holidays, and special events π« If you love engaging with people and creating memorable guest experiences, we'd love to meet you! π¬β¨ Benefits The Perks of the Magic β¨ π‘ Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best. π΄ Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments. ποΈ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions. π Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs. π° 401(k) Savings Plan: Build your future with our company-matched retirement program. π Tuition Assistance: Pursue your passions with educational support and reimbursement programs. π Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement. Pay Range USD $17.50/Hr.