Guest Experience Guide

About the Role

SKYLAKE Adventures is a year-round destination in Sheridan, Indiana, where guests design their own adventure in every season. As a Guest Experience Guide, you’ll be the first friendly face and a trusted guide for guests exploring SKYLAKE. Your role is more than customer service—it's storytelling, problem-solving, and creating moments that guests will remember for a lifetime.

Responsibilities

• Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency
• Anticipate guest needs by observing cues and proactively offering assistance
• Coordinate with other departments and team members to ensure guest requests are fulfilled quickly and accurately
• Process ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKE’s point-of-sale (POS) system
• Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guest’s needs
• Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellence
• Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols
• Other duties as assigned

Requirements

• A genuine passion for hospitality and creating memorable experiences
• Strong communication skills and the ability to connect with guests
• Problem-solving abilities and a calm, positive demeanor under pressure
• Experience in customer service, hospitality, or another guest-facing role; theme park or attractions experience is a plus
• A professional, energetic, self-motivated, and positive approach to work
• Ability to work outdoors in an environment with elevated noise levels
• Ability to read, write, communicate effectively, and follow safety instructions and procedures
• Ability to work a flexible schedule, including nights, weekends, and holidays

Benefits

• Be part of a brand-new, one-of-a-kind adventure destination
• High-energy, team-first culture where everyone has your back
• Friendly, supportive leaders who value communication and collaboration
• A workplace that celebrates positivity, reliability, and great attitudes
• Opportunities to learn new skills and grow as SKYLAKE grows
• Discounts on food, beverages, and retail items
• An active, outdoor environment that keeps work fun and engaging

This position is classified as non-exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at-will. This role may require working outdoors in varying weather conditions and around water-based attractions.