Guest Experience - Guest Experience Host PT

About the role

Nashville Soccer Club is seeking part-time Guest Experience Hosts to be the frontline representatives who create memorable matchday experiences and ensure every fan feels welcome at GEODIS Park.

Responsibilities

• Act as a frontline representative assisting with guests and staff at all entry points of the stadium
• Secure gates and access points to ensure guests do not enter without an appropriate ticket/credential
• Direct fans around facility and communicate stadium policies to guests
• Affectively answer guest questions with regards to wayfinding and assisting with mobile ticketing
• Understand the Stadium layout and policies and procedures
• Respond to guest concerns in a respectful and calm manner and appropriately escalate issues
• Assist with stadium set-up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, ISS devices, etc.
• Supervisory positions available

Qualifications

• Available for 6-8 hours, 15-20 times per year, and available to attend all necessary in-person and virtual training as a prerequisite for employment.
• Must enjoy speaking and interacting with others in a warm, and respectful manner.
• Able to stand, walk or walk up and down stairs throughout an event.
• Must enjoy helping others and working within a team environment.
• Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships.