Guest Experience Expert

About the role

The role of Guest Experience Expert at our hotel involves guiding guests through their entire stay, from check-in to check-out. This includes handling operational needs, addressing guest requests, completing reports, and sharing local highlights.

Responsibilities

• Create a safe work environment
• Follow company policies and procedures
• Maintain confidentiality
• Protect company assets
• Uphold quality standards
• Ensure professionalism in uniform, personal appearance, and communications
• Be on your feet and move around (stand, sit, or walk)
• Take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds)

Requirements

• No related work experience required
• No supervisory experience required

Qualifications

• High school diploma or G.E.D. equivalent

Skills

• Strong interpersonal skills
• Ability to multitask and prioritize tasks
• Attention to detail
• Customer service orientation

Benefits

• Flexible schedule
• Remote work option available

Pay

• Competitive compensation package

Schedule

• Part-time hours