Guest Experience & Customer Service Team Member

BEST Crowd Management is looking for friendly, reliable, and service-oriented individuals to join our Guest Experience & Customer Service team at Shell Energy Stadium in Houston, TX. In this role, you’ll be the face of the experience—providing assistance, answering questions, and helping create a welcoming, positive environment for every guest.

Responsibilities

• Greet guests with a positive, professional attitude and provide a welcoming experience.
• Assist guests with questions, directions, and general information.
• Provide support for guest needs, concerns, and service requests.
• Help maintain clean, organized, and welcoming public areas.
• Communicate clearly and professionally with guests, team members, and supervisors.
• Follow established procedures, policies, and service standards.
• Assist with line management and guest flow as needed.
• Observe surroundings and report any concerns or issues to supervisors promptly.
• Represent BEST Crowd Management with professionalism, courtesy, and teamwork.
• Support overall operations by being flexible and assisting where needed.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• Previous customer service, hospitality, retail, or guest-facing experience is a plus, but not required.
• Strong communication and interpersonal skills.
• Ability to remain calm, friendly, and professional in busy or high-energy environments.
• Willingness to work evenings, weekends, and holidays as needed.
• Ability to stand and remain active for extended periods.
• Dependable, punctual, and team-oriented with a strong work ethic.

Benefits

• Competitive hourly pay based on experience and qualifications.
• Opportunities for career growth and advancement within BEST Crowd Management.
• Ongoing training and professional development opportunities.
• Flexible scheduling to support work-life balance.
• A positive, inclusive, and team-oriented work environment.

Pay

$14 / hr

Schedule

Part-time; evenings, weekends, and holidays as needed.