Guest Experience Curator

About the role

The base salary range for this position is $27.00 - $28.14 hourly.

Responsibilities

• Greets all VIP and Special Attention guests upon arrival ensuring personalized and exceptional service.
• Maintains a visible presence in the Front of House areas with the ability to give accurate information regarding daily activities.
• Has knowledge of activities in and outside of the hotel and on the Island.
• Maintains a detailed log record tracking all guest requests.
• Handles and follows up on guest complaints and concerns quickly.
• Updates guest profiles promptly and according to preferences.
• Maintains relationships with preferred vendors.
• Ensures all Guest Experience materials are up to date, including daily arrivals, and communicates promptly with other Concierge, Front Desk, Valet, Shuttle Drivers & Bellman of new information and details.
• Provides orientation of the hotel, as well as outlets within.
• Expert of restaurants on the island, as well as local attractions.
• Customizes and tailors any experience for a guest.
• Adheres and follows all departmental policies, standards, and provides exceptional service.
• Adheres to and follows all safety policies.
• Executes excellent email, departmental, and pre-shift communications.
• Displays organizational excellence and adaptability to business demands.

Qualifications

• Able to speak, read, write, and understand English.
• Computer literacy in Microsoft Window applications required.
• At least two years of front office or related discipline experience preferred.
• Working knowledge of Property Management system Opera & ALICE Suite are assets.
• High school or equivalent education required.
• Bachelor’s Degree preferred.
• First Aid certification an asset.