Guest Experience - Bell Staff

This role includes a temporary introductory rate while the Bell Services Program is introduced at the resort. New Team Members will be offered $15/hr, plus tips, and will continue to earn that while the program is built.

About the role

We are seeking a dedicated and professional individual for the position of Bellperson. This role is essential in providing exceptional guest services and ensuring a smooth operation at our establishment. The ideal candidate will possess strong hospitality management skills, a customer-focused attitude, and the ability to handle various guest needs to ensure a great guest experience.

Responsibilities

• Greet guests upon arrival, assisting with luggage, showing guest to their room, or providing transportation.
• Transfer luggage, trunks and packages to and from rooms, loading areas, vehicles or transportation terminals by hand or using baggage carts.
• Provide outstanding customer service by addressing guest inquiries, resolving issues, and enhancing their overall experience.
• Maintain effective communication with guests via multi-line phone systems, demonstrating excellent phone etiquette.
• Assist with guest relations by providing information about hotel amenities, local attractions, and services available.
• Support hotel management in daily operations and uphold high standards of hospitality throughout the property.
• Collaborate with team members to ensure seamless service delivery across all departments.
• Assist with guest calls to address guest inquiries or requests.
• Ensure Bell stand and common areas are clean.

Requirements

• Previous experience in hospitality is preferred.
• Strong customer service skills with a focus on guest satisfaction.
• Bilingual or multilingual capabilities are highly desirable to cater to diverse clientele.
• Familiarity with night audit and front desk procedures is a plus.
• Proficiency in handling multi-line phone systems and effective phone etiquette.
• Ability to lift/pull/push up to 110 lbs.
• Ability to stand and/or walk for long periods of time, bend, stretch, twist, or reach with your body and arms.
• Attention to detail.
• Excellent driving record.
• A background in resort or hotel experience will be advantageous for this role.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

$15/hr, plus tips

Schedule

• Full-time
• Part-time

Work Location: In person