Guest Experience Attendant (Butler), Riverbend

About the role

Join our guest services team at Riverbend, where World-Class Awaits! Riverbend is nestled in a horseshoe bend of Sheboygan River. Our Grand estate is rich with history and nostalgic allure.

Responsibilities

• Open the door and greet guest with “sense of arrival” by using proper greeting and last name.
• Register guests in property management system.
• Escort guests to their rooms with luggage.
• Valet guest’s vehicle if requested or give directions to parking areas for self-park.
• Assist guests with requested reservations for resort properties.
• Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building.
• Maintain furniture arrangement as required by season or event.
• Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attraction's
• Inform supervisor of any guest problems or unusual circumstances.

Requirements

• Must be at least 18 years of age and possess a valid regular driver’s license.
• Strong verbal and written communication skills are necessary.
• Must be able to lift 25-50 pounds on a daily basis.
• At least two years' experience in luxury hospitality setting required.
• Experience using property management systems or hotel Front Desk Experience Preferred.

Qualifications

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Skills

Strong verbal and written communication skills are necessary.

Benefits

Available benefits include medical, dental, vision & 401k.

Pay

The hourly rate for this position is $14.30 plus gratuities. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Schedule

At this time, we are hiring full-time, year-round employees. Shifts will vary between 6:00am and 11:00pm, weekdays and weekends. Work hours will frequently include weekends and holidays with hours varying as early as 5am and/or as late as 1am based on business need.