Guest Experience Associate

Part-time, seasonal non-exempt position with daytime, weekend, evening, and holiday availability preferred.

Pay Rate: $16 per hour.

About the role

Under the supervision of the Guest Experience leadership team, the Guest Experience Associate assists in the daily operations of Admissions, Rides & Attractions.

Responsibilities

• Processes guest transactions efficiently and accurately utilizing appropriate cash handling procedures.
• Maintains safe operating procedures while operating rides and attractions by adhering to appropriate capacity guidelines, monitoring guests safety during operation, following proper enter/exit procedures.
• Assists in setup, cleanup and execution of special guest events.
• Maintains clean work area and reports unsafe work conditions immediately.
• Projects a high level of guest service when interacting with guests, handling inquiries, and reports guest issues and concerns in a positive and expeditious manner.
• Answers inquiries of visitors, provides information regarding special events or activities and informs management or assists in the resolution of guest concerns.
• Asks questions to determine, verify and solve problems, takes action to solve problems quickly.
• Alerts the manager for help when problems arise.
• Uses required safety equipment and observes safe work procedures, regulations and standards.
• Promptly reports any observed workplace hazards and any injury, occupational illness, equipment or property damage resulting from workplace mishaps to the immediate supervisor.
• Performs other duties as assigned by the leadership team.

Requirements

• Some High School – Individual must be of legal working age.
• Cash handling experience.
• Customer service experience.
• Must support Buffalo Zoo’s Vision, Mission and Core Values, including the Buffalo Zoo’s DEAI values.
• Successful completion of a post-offer pre-employment background check.
• Must be able to operate a computer, two-way radio, telephone system, and software on computer, printer, etc. after training.
• Must be willing to comply with department’s Personal Protective Equipment (PPE) policies and procedures.
• Regular attendance and punctuality are essential functions of the position.

Skills

• Communication (written and oral).
• Attention to detail and problem solving.
• Working under pressure.
• Working knowledge of personal computers (preferred).
• Positive, personable and outgoing demeanor.
• Basic math skills.

Benefits

• Accrued sick time – one (1) hour of sick time accrued for every 30 hours of work.
• Eligible to receive up to two (2) free family passes to the Zoo annually (requires working a minimum of 30 days per season to qualify).
• Discounts while employed: 30% at food service, 20% at gift shop (on purchases of $10 or more).
• Discounts on Zoo events may be offered, i.e. discount on the price of a ticket to a Zoo event or free tickets.
• Employee of the Week recognition.