Guest Experience Associate

About the role

We are seeking passionate individuals to join the Oklahoma City Thunder's Guest Experience Team. Our mission is to be the most Fan-centric organization in professional sports. You will serve as a game night ambassador, working at our Fan Information Booths and supporting the Guest Experience team with various responsibilities.

Responsibilities

• Serve as a Team Captain for one of our three Fan Information Booth locations, providing leadership and support to our Guest Experience Representatives.
• Work as a front-line representative at our Fan Information Booths, addressing fan needs and concerns, responding to fan inquiries, and providing solutions for fan issues.
• Maintain a working knowledge of the Paycom Center, including wayfinding, arena policies and procedures, and premium space operations.
• Work closely with Paycom Center, Thunder, and third-party vendor staff to assist guests.
• Help with the setup, organization of promotional materials and resolution items, and breakdown of the Fan Information Booth.
• Prepare and submit nightly reports to the Guest Experience Lead, detailing relevant information from the shift, including feedback from guests and teammates.
• Organize and maintain inventory of game night collateral, fan giveaways, and resolution items at assigned Fan Information Booths, as well as the Guest Experience closet.
• Offer administrative and logistical support to the department as required in the office.
• Assist with research projects and events for department initiatives.
• Support the “CLICK! With Your Guests” certification events as needed.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Able to work 95% of all scheduled Thunder game nights and, on occasion, accept shifts with up to 48 hours' notice.
• Communicate effectively with individuals from diverse backgrounds in public-facing settings.
• Demonstrate outstanding hospitality through professional and courteous interactions.
• Work independently and collaboratively in a team environment.
• Strong organizational skills with attention to detail.

Qualifications

• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills with attention to detail.

Skills

• Excellent communication skills.
• Outstanding hospitality skills.
• Attention to detail.
• Teamwork and collaboration.

Benefits

• Seasonal part-time, hourly position.
• Office hours, evenings, weekends, and holidays, in alignment with the home game schedule.
• Physical responsibilities may include shifts up to nine hours long, occasional lifting of up to 50 pounds, and working in the presence of loud in-arena noise and flashing lights.

Pay

• Details TBA.

Schedule

• Details TBA.

Additional details

The Thunder recognizes that teams with a variety of backgrounds, perspectives and skills make a stronger company. As an Equal Opportunity Employer, the Thunder organization considers applicants fairly on the basis of qualifications, experience and business needs and provides equal opportunity regardless of race, color, age, sex, ancestry, ethnicity, national origin, religion, veteran status, marital status, pregnancy, disability, gender identity, sexual orientation, or any other legally protected status. Applicants are considered regardless of past legal system involvement, based upon the needs of the role, nature of and recency of legal history. The Thunder is committed to a welcoming and inclusive environment for all employees through its RAVE culture – Respect and Value Everyone.