Guest Experience Assistant Manager

About the role

Join Dash In as our Guest Experience Assistant Manager! Dash In is a leading convenience brand with over 60 locations, dedicated to providing a welcoming, efficient, and service-focused experience for every guest.

Responsibilities

• Lead the Front of House (FOH) team and partner with the General Manager to ensure strong daily execution and exceptional service delivery.
• Audit & Inspection Readiness: Meet or exceed expectations during third-party audits and inspections.
• Team Management: Assist in hiring, training, coaching, and developing a high-performing retail team.
• Inventory Management: Oversee product ordering to drive sales while minimizing loss and shrink.
• Brand Standards: Maintain a clean, safe, and guest-focused environment.
• Operational Leadership: Support 24/7 retail execution and act as Store Manager when needed.
• Communication: Ensure clear communication across all levels of the organization.
• Performance Results: Drive sales growth, positive customer feedback, and strong profitability metrics (labor, expenses, inventory control).

Requirements

• High school diploma or GED - or - ability to complete employer-paid GED program; associate or bachelor’s degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S.

Qualifications

• Active ServSafe certification.
• Strong organizational and problem-solving skills.
• Familiarity with POS technology.
• Excellent interpersonal and coaching abilities.
• Detail-oriented with a results-driven and adaptable mindset.

Benefits and Perks

• Paid Time Off: Up to 4 weeks annually (96 hours of vacation and 48 hours of sick leave).
• 8 Paid Holidays each year.
• Community Engagement: 2 paid service days annually.
• Education: 100% tuition reimbursement.
• Healthcare: Affordable medical, dental, and vision plans with HSA option.
• Parental Leave: Paid parental leave.
• Insurance: Pet insurance, life insurance, and short-term disability.
• Financial Well-being: 401(k) with up to 7% employer match.
• Career Growth: Advancement opportunities across the Mid-Atlantic region.
• Employee Perks: Discounted coffee, fountain beverages, fresh food, and car washes.

Pay

Competitive salary commensurate with experience.

Schedule

24/7 retail environment (days, nights, weekends, overnights)