Guest Experience Assistant Manager

About Us

Dash In, a division of the Wills Group, is launching an exciting new concept focused on delivering exceptional guest experiences and high-quality food service. As a leading convenience brand, Dash In operates multiple revenue centers at over 60 locations, offering fuel, convenience products, prepared food service, and car washes. We are committed to creating a welcoming and efficient environment for our guests in a 24/7 retail setting.

Job Purpose and Function

The Guest Experience Manager plays a key role in leading the Front of House (FOH) team and ensuring smooth, 24/7 retail operations. They collaborate with the Store Manager to build a high-performing team that delivers top-tier service. Success will be measured by sales growth, customer feedback, brand standard adherence, and profitability metrics like inventory control, labor, and expense management.

Key Responsibilities

• Team Management: Assist in hiring, training, and developing a high-performing retail team.
• Inventory: Manage product orders to drive sales and prevent loss or pilferage.
• Brand Standards: Ensure a clean, safe facility and maintain high guest engagement.
• Communication: Effectively communicate across all organizational levels.
• Audit and Inspection: Meet or exceed expectations during third-party audits and inspections.
• Leadership: Act as the Store Manager when needed.

Qualifications

• High school diploma or GED required; associate or bachelor's degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule, including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S., with a clean background check and drug screening.

Preferred Qualifications

• Active ServSafe certification.
• Strong organizational and problem-solving skills.
• Familiarity with POS technology.
• Excellent interpersonal and coaching abilities.
• Detail-oriented with a focus on results and adaptability.

Benefits and Perks

• Up to 5 weeks of paid time off, including 3 weeks of vacation, 6 days of sick leave, and 4 personal days.
• 8 paid holidays annually.
• 2 paid community service days each year.
• 100% tuition reimbursement.
• Affordable medical, dental, and vision plans, with an option for a health savings account.
• Paid Parental Leave.
• Pet insurance, basic life insurance, and short-term disability coverage.
• Employer 401(k) plan with up to 7% company match.
• Discounted coffee and fountain beverages, plus discounts on fresh food and car washes.

What We’re Looking For

We are looking for candidates who are ready to join a team that values growth, leadership, and support for one another. At Dash In, your development and success are our priorities. If this sounds like the opportunity you’ve been waiting for, apply now!

Equal Opportunity Employer

Dash In is an equal opportunity employer. We do not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin. #DASHSOMD