Guest Experience and Wellness Manager - Waldorf Astoria Park City

Why Join Waldorf Astoria Park City?

• Free Epic Local Ski Pass (Winter Season only)
• Drastically discounted spa services
• Complimentary meals on duty
• Worldwide travel perks – up to 30 nights at discounted rates across 6,000+ properties in more than 100 countries
• 50% Food & Beverage discounts
• Opportunities to move into other roles such as concierge, reservations, Front Office, Accounts, or Human Resources in over 100 different countries

Please note, benefits may vary depending on the classification status of the position.

Responsibilities

• Own the overall guest and member experience, championing wellness members and resort guests while upholding Waldorf Astoria’s luxury hospitality standards.
• Lead wellness membership engagement and community building to drive retention, growth, and active participation.
• Create and execute wellness programming, recreational activities, and unique resort activations that elevate the guest experience.
• Develop guest recognition and personalization programs to identify returning guests, personalize experiences, and build lasting connections.
• Collaborate closely with Spa, Rooms, Food & Beverage, Marketing, and other departments to ensure seamless, aligned experiences.
• Coordinate on‑property experiences, seasonal events, and group activities, ensuring flawless execution and strong guest participation.
• Build strategic partnerships with third‑party vendors, fitness instructors, outdoor guides, and local organizations to deliver engaging wellness and adventure programming.
• Oversee day‑to‑day wellness and recreation operations, maintaining efficiency and alignment with luxury service standards.
• Monitor membership trends, guest engagement, wellness participation, and revenue performance to identify growth opportunities.
• Provide leadership, coaching, and support to inspire a luxury service culture and a guest‑focused environment.
• Continuously seek innovative ways to enhance wellness offerings, strengthen member engagement, and position the resort as a leader in luxury wellness experiences.

Qualifications

• A passion for spreading the light and warmth of hospitality.
• Integrity – consistently doing the right thing.
• Leadership – inspiring others and fostering a positive culture.
• Teamwork – believing collaboration drives the best outcomes.
• Ownership – taking accountability for results.
• Urgency – focusing on the present moment with discipline to make lasting impact.

About Us

Waldorf Astoria Park City is an award‑winning Forbes 4‑Star boutique property with 150 rooms, 4,000 sq ft of banquet space, and three food‑and‑beverage outlets, including a 3‑meal restaurant, a seasonal pool restaurant, and in‑room dining. We create unforgettable experiences for our guests, meaningful opportunities for our team members, and a positive impact in our community.

About The Team

Our team invests in the wellbeing of every associate, offering unmatched perks and support throughout life’s moments. We foster an environment where kindness, creativity, and authenticity are highly valued.

Benefits

• Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program.
• Employee Stock Purchase Program (ESPP) – purchase Hilton shares at a 15% discount.
• Paid parental leave for eligible team members, partners, and adoptive parents.
• Personalized caregiving support via a dedicated concierge service.
• Crisis concierge offering compassionate support during times of loss.
• Free mental‑health counseling and support through the Employee Assistance Program (EAP).
• Generous paid time off (PTO) to recharge and relax.
• Comprehensive health and welfare benefits, including medical, dental, and vision coverage.
• Retirement plans to help secure financial future.

Benefits availability may vary based on location, employment terms, and specific program conditions.