Guest Experience Ambassador - Soldier Field

Essential Duties And Responsibilities

• Greet guests upon arrival and make them feel welcome
• Gather and maintain the requisite equipment for each event
• Familiarize yourself with the layout and history of Soldier Field
• Help guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and more
• Maintain a positive, friendly demeanor at all times
• Inform guests with Soldier Field etiquette, policies, and procedures only during major events
• Aid guests with their needs and questions during high levels of visitation times
• Maintain knowledge about Soldier Field programs and events to better serve the guests
• Relay information when needed to supervisor throughout events
• Utilize briefing reports to ensure proper communication with guests and supervisor
• Observe guests and anticipate guest needs during events
• Absorb guests, answer questions, and relay messages to supervisor when you do not know how to best assist the guest
• Complete other projects and responsibilities as assigned by the supervisor

Qualifications

• Must be available to work a flexible schedule that includes weekends, holidays, and evenings
• Must be comfortable in large crowds – noise levels in the work environment are frequently loud
• Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heat

Skills And Abilities

• Exceptional customer service and communication skills
• Strong ability to collaborate with other stadium teams throughout the venue
• Ability to memorize the layout of Soldier Field (seating sections, restrooms, gates. Codes, etc.)
• Ability to remain in your position for an entire shift
• Ability to maneuver throughout the facility