Guest Experience Agent

About the Role

We are looking for a highly motivated individual to join our Guest Services team as a Guest Experience Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel, the Guest Experience Agent assists with the unloading of guest's luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Responsibilities

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests; welcome each guest to our hotel
• If guests are arriving by motor vehicle, open their door as you welcome them to the resort/hotel
• Escort and orient the guest to the front desk for check-in
• Park and retrieve guests vehicles as requested
• Upon check-in, escort the guests and their luggage to their room; explain amenities and fun facts about the hotel
• Work together with other attendants to ensure each guest has a personalized experience and "dive" to open the door for all guests
• Assist lobby attendant in keeping entrance area clean and organized
• "Be the difference" with all guests and employees and do more than just "the norm"

Qualifications

• At least one year in a customer service role with high guest interaction
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Skills

• Hospitality industry experience is a plus

Pay

$15.00