GUEST EXPERIENCE AGENT

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. Our Associates are the shining stars of what we do. We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. We work hard to create and deliver on what you need, including health & wellness programs, best-in-class learning and development, and travel discounts that feed your inner explorer.

About the role

A Guest Experience Agent is responsible for greeting and registering guests and checking guests out of the hotel in the continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room or has a bell person accompany them.
• Assist guests with check-out, including ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, local area, and general product knowledge, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
• Respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner, and field guest complaints, conduct research, and resolve or negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Requirements

• Prior experience as a Guest Experience Agent in a hotel or in a high-volume customer-facing industry.
• Passion for providing excellent customer service and ensuring guest satisfaction to enhance their experience.
• Flexibility to work a variety of shifts, including days, evenings, and weekends.
• Excellent computer skills and team spirit.

Benefits

• Exceptional benefit plan for eligible associates and their family members.
• 401K matching program for eligible associates.
• Discounts at Crescent-managed properties in North America for you and your family members.

Pay

$25.00 per hour