Guest Engagement Facilitator

About the role

The Griffin Museum of Science and Industry is the largest and most interactive science museum in the Western Hemisphere. It exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. The Museum's mission is to inspire the inventive genius in everyone through world-class exhibitions and engaging guest experiences. Employees enjoy benefits such as free admission to the Museum and other local museums, free parking, and more.

Responsibilities

• Utilize a combination of science content knowledge, educational best practices, and strong public speaking skills to deliver programming in various areas of the building that engages and inspires our guests.
• Proactively engage guests to participate in programming and create personalized, guest-first experiences.
• Lead discussions with guests by applying a conversational educational approach and using open-ended questions to teach science content and reach program goals.
• Adapt guest engagement to reach diverse audiences of varying ages, backgrounds, and knowledge levels.
• Master museum programming and updates.
• Utilize provided program goals and outlines, along with independent or group research, to deliver inspirational programs.
• Anticipate and proactively solve guest issues and needs.
• Participate in team discussions and meetings to continually practice skills and improve programs.
• Perform core operational functions in support of Museum exhibits and experiences, including but not limited to wayfinding, guest check-in for experiences and other guest services, and opening/closing of the Museum.
• Partner with the Guest Operations Team to ensure the guest flow at tours and other experiences is well-communicated to ensure efficient guest entry.
• Collaborate with Museum staff to provide a safe, inclusive, and positive environment for all guests.
• Demonstrate a cordial, professional, and collaborative approach when supporting team members and engaging with guests.
• Support team members with a positive, professional, and collaborative attitude.
• Actively participate with supervisor and GEF Certified Trainer(s) in continual coaching and development of self, team, and programs in support of facilitation and program goals.

Qualifications

• High school diploma or equivalent and one (1) to two (2) years of related experience in areas such as program facilitation, public speaking, and guest-facing functions including experience in engaging with guests of all ages.
• Associates degree or higher is a plus.
• Enthusiasm for science and education and ability to work in spaces with large crowds.
• Demonstrate hospitality, flexibility, adaptability and resilience with a desire to work with people in a fun, fast-paced, ever-changing environment.
• High ability to multitask and prioritize efficiently.
• Consistent good attendance, timeliness, and guest readiness.
• Exceptional self-awareness and self-regulation; strive for continual growth and improvement.
• Demonstrate strong problem-solving and conflict-resolution skills.
• Exceptional public speaking, multi-tasking, and conversational skills.
• Ability to talk and engage guests for long periods of time in either one-on-one situations and/or in large groups and to lead groups of guests from place to place.
• Must be able to handle any questions that arise from guests as instructed.
• Adaptive to diverse learning and communication styles.
• Ability to perform various functions such as walking/moving across uneven surfaces, climbing stairs, lifting, pushing, carrying, seeing in varying light conditions, and participating in some physical activities.
• Proficient computer skills and knowledge; must be comfortable with learning and using new software and hardware (computer and hand-held devices) in support of guest needs.
• Must be able and willing to work weekends and holidays, and some evenings, and able to commit to a regular schedule.
• Language: Ability to read and interpret documents such as training guides and procedure manuals.
• Ability to speak effectively before groups of employees of the organization.
• Mathematical: Ability to calculate figures and amounts such as percentages, area, circumference, and volume.
• Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Physical: While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; dissection of animal parts in science; and vibration.
• Work Environment: The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; dissection of animal parts in science; and vibration. The employee will perform duties in locations where they will share space with guests in tight, enclosed spaces. The employee will perform duties in certain exhibit spaces with sensory characteristics such as moments of complete darkness or flashes of lights, moments of loud noises like loud booms, operating machinery, bells ringing, and explosions. The employee will perform duties in certain exhibit spaces that will have or may have content advisories such as military violence and war themes, Nazism, or feature human specimens and other medical content.

Pay

The hourly rate for this position is $18.00/hour.

Schedule

This is a part-time position working onsite at the Museum three (3) full days per week and is a union-represented position (AFSCME Council 31). Please note the role requires Tuesday availability and at least one weekend day availability as well as occasional evening availability for special events.