Guest Coordinator

About the Role

As a Guest Coordinator at Ulta Beauty, you will engage with guests and promote the Ulta Beauty services business through one-on-one interactions, both over the phone and in-person. You will represent the image, products, and culture of Ulta Beauty while supporting the Experience Manager (EM) and Assistant Services Manager (ASM) in performance, people, and process initiatives. This role requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales.
• Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas, offering friendly, prompt, and courteous service.
• Handle sales, refunds, and exchanges courteously.
• Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records, and salon traffic flow.
• Suggest add-on services when booking appointments and interacting with guests in-store and in the salon.
• Build the services business by informing guests of current promotions and events, inviting them to try services, and providing knowledgeable product and service recommendations.
• Influence and support service providers in executing their daily appointment pages, rebooking, and new guest acquisition.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while meeting sales goals.
• Stay informed about new and existing industry trends, products, and services, including their ingredients and benefits, to better serve guests.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and guests.
• Create awareness around stylists’ personal goals through communication and collaboration with the team.
• Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
• Identify guests’ needs by observing consultations and ensuring each service guest receives a 360° experience.
• Collaborate with managers, associates, stylists, and skin therapists to grow the business and support a well-rounded guest experience.
• Establish professional peer and brand partner relationships to deliver exceptional guest service.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests.
• Attend mandatory trainings and meetings for continuous professional development.
• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Support the services team in following safety, sanitation, and infection control procedures, ensuring compliance with state board guidelines.
• Utilize Ulta Beauty scheduling tools to recommend schedule adjustments that maximize results.
• Communicate supply needs to the EM to ensure guest-readiness at all times.
• Maintain outstanding store operational standards, including cleanliness of various store areas.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Requirements

• High school diploma is preferred.
• 1 year of relevant work experience or an equivalent combination of education and relevant work experience.
• Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System).
• Demonstrated competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.

Special Position Requirements

• Work a flexible schedule to include days, evenings, weekends, and holidays.

Working Conditions

• Continuous mobility throughout the store during shift.
• Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift.
• Continuous lifting and/or moving up to 10 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.
• Frequent use of a computer, telephonic devices, and related office supplies.

About Ulta Beauty

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products, and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and make-up services.