Guest Coordinator
Ulta Beauty · Scottsdale, AZ · 1 mo ago
On-siteOTHRFull-time
We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. The posting includes Overview, General Summary & Scope, PRINCIPAL DUTIES & RESPONSIBILITIES, Job Qualifications (Education, Experience, Skills, Special Position Requirements), WORKING CONDITIONS, About (company description). Also there is mention of flexible schedule (Special Position Requirements). No explicit Pay, Benefits. So we should not create Pay or Benefits sections. Schedule: we have "Work a flexible schedule to include days, evenings, weekends, and holidays" under Special Position Requirements. That is schedule info. So we can create a Schedule section with that content. Benefits: none explicit. So omit Benefits. Pay: none. So omit Pay.
We need headings: for each section. Use
for each section. Use - for lists. Use
for prose.
We need to preserve all substantive information, not invent. Remove boilerplate: EEO etc. The posting includes an EEO statement at end: "We will consider for employment all qualified applicants..." That's EEO/equal-opportunity boilerplate; we should remove it. Also maybe remove "About At Ulta Beauty (NASDAQ: ULTA)..." That's company overview; we can keep as "About the role"? Actually "About" section is company description; we could treat as "About the role"? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map content to these headings.
We have Overview (maybe "About the role") includes first paragraph about Ulta Beauty vision. That's about the role? Actually it's more about company. We'll put under "About the role". Then "General Summary & Scope" could be part of responsibilities? But we have separate Responsibilities section. We'll put duties under Responsibilities. The "PRINCIPAL DUTIES & RESPONSIBILITIES" is clearly responsibilities. We'll break into subcategories: Performance, People, Process. Could keep as list items.
Job Qualifications: includes Education, Experience, Skills, Special Position Requirements (flexible schedule). Also WORKING CONDITIONS. We could treat WORKING CONDITIONS as part of Requirements? Or maybe as separate section? The instruction only lists certain headings; we can create additional headings if needed? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive; but we should prefer few substantive sections. We could combine Requirements and Qualifications? Actually they are separate headings. We'll include both Requirements and Qualifications if content exists.
Requirements could include education, experience, special position requirements (flexible schedule), working conditions. Qualifications could be skills? But they also have Skills heading. Might be overlapping. Let's map:
- About the role: overview paragraph(s) about Ulta Beauty vision and mission.
- Responsibilities: the PRINCIPAL DUTIES & RESPONSIBILITIES content (Performance, People, Process). We'll list as - each duty.
- Requirements: Education, Experience, Special Position Requirements (flexible schedule), WORKING CONDITIONS.
- Qualifications: maybe not needed if we already covered skills under Skills heading. But we have Skills heading separate. So we can have Skills section for the skills listed.
Thus sections: About the role, Responsibilities, Requirements, Skills, Schedule (flexible schedule). But schedule is already part of Requirements; but we could also make Schedule section. The instruction says include Schedule section only if posting actually states them. It does state flexible schedule. So we can make Schedule section with that content. Then we might not need to duplicate in Requirements. However we still need to capture education, experience, working conditions. Those could go under Requirements.
Thus final sections:
- About the role: overview paragraph(s).
- Responsibilities: duties list.
- Requirements: Education, Experience, Working Conditions (maybe as list).
- Skills: skills list.
- Schedule: flexible schedule statement.
We must not repeat job title as heading. No Job ID.
We must remove boilerplate: EEO statement, maybe also "If an associate has a disability..." that's accommodation statement; could be considered boilerplate but it's substantive about accommodation; but it's likely EEO-related. Might be considered boilerplate; but it's about reasonable accommodation. Might be okay to keep? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The accommodation statement is related to EEO; likely remove. We'll remove that paragraph.
Also remove "We will consider for employment all qualified applicants..." paragraph.
Now let's extract content.
Overview paragraph: "Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation."
That's the overview.
General Summary & Scope: "The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge."
We could incorporate this into Responsibilities or About the role. But we already have About the role overview; we could add this as part of Responsibilities intro. However we need to preserve all substantive information. We'll include this as a paragraph under Responsibilities before the list.
Now PRINCIPAL DUTIES & RESPONSIBILITIES: It's a long list with bullet-like sentences. We need to turn into
- items. We'll split by sentences that start with a capital verb? Let's parse.
The text after "( *Essential Functions) The Guest Coordinator is a champion..." then list:
- Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
- Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
- Courteously handle sales, refunds and exchanges.
- Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
- Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
- Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance.
Then People section:
- Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
- Create awareness around stylists’ personal goals through communication and collaboration with the entire team to drive success.
- Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
- Identify guests’ needs by observing consultations and ensuring each service guest receives a 360° experience.
- Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
- Attend mandatory trainings and meetings to enable continuous professional development.
Process section:
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Adhere to Ulta Beauty’s dress code.
- Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.
- In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.
- Communicate any supply needs to the EM, ensuring guest-readiness at all times.
- Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
- Protect company assets by following loss prevention best practices and providing exceptional guest service.
- Execute other operational tasks as directed.
Now Job Qualifications:
Education: "High school diploma is preferred"
Experience: "1 year of relevant work experience or equivalent combination of education and relevant work experience"
Skills: list:
- Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
- Demonstrate significant competency in sales, products, and service
- Ability to build and maintain strong customer relationships
- Strong communication skills
- Ability to troubleshoot
- Ability to work independently and as part of a team
Special Position Requirements: "Work a flexible schedule to include days, evenings, weekends, and holidays"
WORKING CONDITIONS: list:
- Continuous mobility throughout the store during shift
- Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
- Continuous lifting and/or moving up to 10 lbs. during shift
- Continuous coordination and manipulation of objects during shift
- Frequent use of a computer, telephonic devices, and related office supplies
Now About section (company description): "At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services."
We'll put that under About the role maybe after overview? Actually we already have overview paragraph about vision; we could combine both under About the role. But we need to avoid duplication. We'll include both paragraphs as part of About the role.
Now we need to output HTML fragment.
Structure:
About the role
Overview paragraph(s) + company description.
Responsibilities
General Summary & Scope paragraph.
- ... duties ...
...
Requirements
- Education: High
for prose. We need to preserve all substantive information, not invent. Remove boilerplate: EEO etc. The posting includes an EEO statement at end: "We will consider for employment all qualified applicants..." That's EEO/equal-opportunity boilerplate; we should remove it. Also maybe remove "About At Ulta Beauty (NASDAQ: ULTA)..." That's company overview; we can keep as "About the role"? Actually "About" section is company description; we could treat as "About the role"? The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map content to these headings. We have Overview (maybe "About the role") includes first paragraph about Ulta Beauty vision. That's about the role? Actually it's more about company. We'll put under "About the role". Then "General Summary & Scope" could be part of responsibilities? But we have separate Responsibilities section. We'll put duties under Responsibilities. The "PRINCIPAL DUTIES & RESPONSIBILITIES" is clearly responsibilities. We'll break into subcategories: Performance, People, Process. Could keep as list items. Job Qualifications: includes Education, Experience, Skills, Special Position Requirements (flexible schedule). Also WORKING CONDITIONS. We could treat WORKING CONDITIONS as part of Requirements? Or maybe as separate section? The instruction only lists certain headings; we can create additional headings if needed? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive; but we should prefer few substantive sections. We could combine Requirements and Qualifications? Actually they are separate headings. We'll include both Requirements and Qualifications if content exists.
Requirements could include education, experience, special position requirements (flexible schedule), working conditions. Qualifications could be skills? But they also have Skills heading. Might be overlapping. Let's map:
- About the role: overview paragraph(s) about Ulta Beauty vision and mission.
- Responsibilities: the PRINCIPAL DUTIES & RESPONSIBILITIES content (Performance, People, Process). We'll list as - each duty.
- Requirements: Education, Experience, Special Position Requirements (flexible schedule), WORKING CONDITIONS.
- Qualifications: maybe not needed if we already covered skills under Skills heading. But we have Skills heading separate. So we can have Skills section for the skills listed.
Thus sections: About the role, Responsibilities, Requirements, Skills, Schedule (flexible schedule). But schedule is already part of Requirements; but we could also make Schedule section. The instruction says include Schedule section only if posting actually states them. It does state flexible schedule. So we can make Schedule section with that content. Then we might not need to duplicate in Requirements. However we still need to capture education, experience, working conditions. Those could go under Requirements.
Thus final sections:
- About the role: overview paragraph(s).
- Responsibilities: duties list.
- Requirements: Education, Experience, Working Conditions (maybe as list).
- Skills: skills list.
- Schedule: flexible schedule statement.
We must not repeat job title as heading. No Job ID.
We must remove boilerplate: EEO statement, maybe also "If an associate has a disability..." that's accommodation statement; could be considered boilerplate but it's substantive about accommodation; but it's likely EEO-related. Might be considered boilerplate; but it's about reasonable accommodation. Might be okay to keep? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The accommodation statement is related to EEO; likely remove. We'll remove that paragraph.
Also remove "We will consider for employment all qualified applicants..." paragraph.
Now let's extract content.
Overview paragraph: "Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation."
That's the overview.
General Summary & Scope: "The Guest Coordinator is responsible for engaging with guests and promoting the Ulta Beauty services business through one-on-one guest interactions, both over the phone and in-person. They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge."
We could incorporate this into Responsibilities or About the role. But we already have About the role overview; we could add this as part of Responsibilities intro. However we need to preserve all substantive information. We'll include this as a paragraph under Responsibilities before the list.
Now PRINCIPAL DUTIES & RESPONSIBILITIES: It's a long list with bullet-like sentences. We need to turn into
- items. We'll split by sentences that start with a capital verb? Let's parse.
The text after "( *Essential Functions) The Guest Coordinator is a champion..." then list:
- Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
- Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
- Courteously handle sales, refunds and exchanges.
- Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
- Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
- Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance.
Then People section:
- Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
- Create awareness around stylists’ personal goals through communication and collaboration with the entire team to drive success.
- Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
- Identify guests’ needs by observing consultations and ensuring each service guest receives a 360° experience.
- Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
- Attend mandatory trainings and meetings to enable continuous professional development.
Process section:
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Adhere to Ulta Beauty’s dress code.
- Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.
- In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.
- Communicate any supply needs to the EM, ensuring guest-readiness at all times.
- Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
- Protect company assets by following loss prevention best practices and providing exceptional guest service.
- Execute other operational tasks as directed.
Now Job Qualifications:
Education: "High school diploma is preferred"
Experience: "1 year of relevant work experience or equivalent combination of education and relevant work experience"
Skills: list:
- Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
- Demonstrate significant competency in sales, products, and service
- Ability to build and maintain strong customer relationships
- Strong communication skills
- Ability to troubleshoot
- Ability to work independently and as part of a team
Special Position Requirements: "Work a flexible schedule to include days, evenings, weekends, and holidays"
WORKING CONDITIONS: list:
- Continuous mobility throughout the store during shift
- Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
- Continuous lifting and/or moving up to 10 lbs. during shift
- Continuous coordination and manipulation of objects during shift
- Frequent use of a computer, telephonic devices, and related office supplies
Now About section (company description): "At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services."
We'll put that under About the role maybe after overview? Actually we already have overview paragraph about vision; we could combine both under About the role. But we need to avoid duplication. We'll include both paragraphs as part of About the role.
Now we need to output HTML fragment.
Structure:
About the role
Overview paragraph(s) + company description.
Responsibilities
General Summary & Scope paragraph.
- ... duties ...
...
Requirements
- Education: High
- items. We'll split by sentences that start with a capital verb? Let's parse.
The text after "( *Essential Functions) The Guest Coordinator is a champion..." then list:
- Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty.
- Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
- Courteously handle sales, refunds and exchanges.
- Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
- Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
- Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors.
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
- Maintain prompt, regular attendance.
Then People section:
- Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
- Create awareness around stylists’ personal goals through communication and collaboration with the entire team to drive success.
- Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations.
- Identify guests’ needs by observing consultations and ensuring each service guest receives a 360° experience.
- Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
- Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest service.
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
- Attend mandatory trainings and meetings to enable continuous professional development.
Process section:
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Adhere to Ulta Beauty’s dress code.
- Support the services team with ensuring all safety, sanitation, and infection control procedures are being followed before, during, and after services; always ensure compliance with state board guidelines.
- In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.
- Communicate any supply needs to the EM, ensuring guest-readiness at all times.
- Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
- Protect company assets by following loss prevention best practices and providing exceptional guest service.
- Execute other operational tasks as directed.
Now Job Qualifications:
Education: "High school diploma is preferred"
Experience: "1 year of relevant work experience or equivalent combination of education and relevant work experience"
Skills: list:
- Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
- Demonstrate significant competency in sales, products, and service
- Ability to build and maintain strong customer relationships
- Strong communication skills
- Ability to troubleshoot
- Ability to work independently and as part of a team
Special Position Requirements: "Work a flexible schedule to include days, evenings, weekends, and holidays"
WORKING CONDITIONS: list:
- Continuous mobility throughout the store during shift
- Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
- Continuous lifting and/or moving up to 10 lbs. during shift
- Continuous coordination and manipulation of objects during shift
- Frequent use of a computer, telephonic devices, and related office supplies
Now About section (company description): "At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services."
We'll put that under About the role maybe after overview? Actually we already have overview paragraph about vision; we could combine both under About the role. But we need to avoid duplication. We'll include both paragraphs as part of About the role.
Now we need to output HTML fragment.
Structure:
About the role
Overview paragraph(s) + company description.
Responsibilities
General Summary & Scope paragraph.
- ... duties ... ...
Requirements
- Education: High